Front Office Shift Leader
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Key skills for this role
About the Role
Hilton is seeking a Front Office Shift Leader to supervise guest services operations in Dubai. You will lead the team, manage schedules, resolve guest issues, and drive sales. The ideal candidate has a passion for hospitality and leadership skills.
Key Skills for This Role
Responsibilities
- Supervise guest services team including bell services, luggage storage, package delivery, valet, parking, and related systems
- Lead day to day team operations: create schedules, assign tasks, lead pre shift meetings, provide training and feedback
- Advise team of special events and VIP guests and maximize sales revenue through up selling and marketing programs
- Oversee guest issue resolution and support team in handling complex or escalated issues
- Manage special projects and department initiatives
Requirements
- Passion for hospitality
- Integrity and doing the right thing
- Leadership skills
- Teamwork orientation
- Sense of ownership and accountability
- Focus on the Now with urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Shift Leader, you’re not just supervising day to day guest services operations – you’re spreading the light and warmth of hospitality by delivering
Responsibilities
- Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Lead day to day team operations: Create team schedules, assign tasks, lead pre shift meetings, and provide training, guidance, and in the moment feedback; advise team of any special events and VIP guests and maximise sales revenue through up selling and marketing programs
- Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
- Manage special projects: Lead department initiatives or ad hoc assignments
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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