Front Office Shift Leader
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Key skills for this role
About the Role
Accor is hiring a Front Office Shift Leader for Mercure Abu Dhabi Downtown. The role involves supervising front office operations, coaching team members, handling guest complaints, and ensuring exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Looking after the guests and ensuring they have an incredible experience
- Coaching and training the team members
- Responsible for performing the services assigned to his/her shift in the best and most appropriate manner
- Supervise and support of the Front Office team
- Handling any guest complaints
- Direct daily front office operations
- Supervise front talent and help out with accounting problems
- Ensure department policies and procedures are understood by all employees and observed in tasks performed
- Perform any other duties as directed by the Front Office Management
Requirements
- A warm, friendly personality and a passion for hospitality
- Supervisory or team leader experience in hospitality
- Confidence to manage shifts and work independently
- Strong communication skills and a natural problem solver
- Flexibility to work weekdays and weekends
- A calm, organized approach under pressure
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering limitless possibilities for growth.
Job Description
- Looking after the guests and ensuring they have an incredible experience with us
- Coaching & Training the Team members
- Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
- Supervise and support of the Front Office team.
- Handling any guest complaints.
- Direct daily front office operations.
- Supervise front talent and help out with accounting problems.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Perform any other duties as directed by the Front Office Management.
Qualifications
- A warm, friendly personality and a passion for hospitality.
- Supervisory or team leader experience in hospitality.
- Confidence to manage shifts and work independently.
- Strong communication skills and a natural problem solver.
- Flexibility to work weekdays and weekends.
- A calm, organized approach under pressure.
- Excellent communication with both guests and the team.
Additional Information
- Front Office Shift Leader for Mercure Abu Dhabi Downtown
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