Front Office Manager - ME Dubai (36597)
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Key skills for this role
About the Role
Meliá Hotels International seeks a Front Office Manager for ME Dubai. The role involves supervising check-in/out, resolving guest complaints, leading the front office team, and ensuring operational efficiency.
Key Skills for This Role
Responsibilities
- Supervise and ensure smooth check in and check out procedures
- Coordinate and monitor payment transactions and billing accuracy
- Resolve guest complaints and claims promptly and professionally
- Lead and supervise front office team members, promoting a service oriented work environment
- Utilize hotel management software and Microsoft Office programs to manage operations effectively
- Ensure operational efficiency and adherence to hotel policies and standards
- Collaborate with other departments to maintain seamless guest service
- Contribute to the development of new procedures and innovative service strategies
- Support training and development of team members to maintain high service standards
- Plan and organize shift schedule and team tasks efficiently
Requirements
- Experience in a similar role with luxury background
- High level of English and Arabic or Russian or Spanish
- A friendly and sympathetic personality
- Hospitality management education is a plus
Full Job Posting
Overview
- Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Your Tasks
- Supervise and ensure smooth check in and check out procedures.
- Coordinate and monitor payment transactions and billing accuracy.
- Resolve guest complaints and claims promptly and professionally.
- Lead and supervise front office team members, promoting a service oriented work environment.
- Utilize hotel management software and Microsoft Office programs to manage operations effectively.
- Ensure operational efficiency and adherence to hotel policies and standards.
- Collaborate with other departments to maintain seamless guest service.
- Contribute to the development of new procedures and innovative service strategies.
- Support training and development of team members to maintain high service standards
- Plan and organize shift schedule and team tasks efficiently.
- Demonstrated ability to manage teams and lead with a positive attitude.
What are we looking for
- Experience in a similar role with luxury background
- High level of English and Arabic or Russian or Spanish
- A friendly and sympathetic personality
- Hospitality management education is a plus.
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