Front Office Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International seeks a Front Office Manager to oversee front desk operations, supervise staff, and ensure exceptional guest service. The role involves managing day-to-day operations, handling complaints, and supporting team development in Dubai.
Key Skills for This Role
Responsibilities
- Manage day to day front office operations and ensure quality standards
- Supervise front desk staff including Bell/Door, Switchboard, and Guest Services
- Handle guest complaints and resolve grievances
- Monitor staffing levels to meet guest service and financial objectives
- Train and coach employees to improve service
Requirements
- Experience in front office or hospitality management
- Strong leadership and interpersonal skills
- Ability to manage staff and resolve guest issues
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Core Work Activities
- Manages day to day operations, ensuring quality, standards and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settling disputes, and resolving grievances and conflicts.
- Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
- Ensures regular on going communication with employees to create awareness of business objectives.
- Understands the impact of department operations on overall property financial goals.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees; manages all day to day operations.
- Establishes and maintains open, collaborative relationships with employees.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently.
Supporting Human Resource Activities
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training.
- Participates in employee progressive discipline procedures.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Hotel Cleanliness Expert
Dubai, UAE
Additional Information Job Number 26085924 Job Category Housekeeping & Laundry Location Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remote
Clerk-Reservations
Saudi Arabia, KSA
Marriott International is hiring a Reservations Clerk to process reservation requests, changes, and cancellations. The role involves identifying guest needs, verifying availability, and maximizing revenue through sales t
Front Office Supervisor
Saudi Arabia, KSA
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest...
Telephone Sales Agent - InRoom Dining
Riyadh, KSA
POSITION SUMMARY Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the ori...
Mgr-Front Desk
Saudi Arabia, KSA
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchbo...
Hotel Cleanliness Supervisor
Riyadh, KSA
POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determi...
AsstMgr-Front Office I
Saudi Arabia, KSA
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchbo...
Executive Sous Chef
, UAE
Marriott International seeks an Executive Sous Chef to lead kitchen operations at a property in Dubai. The role involves assisting in managing all food-related functions, ensuring high-quality product consistency, and ma
Hotel Cleanliness Expert
Dubai, UAE
Clerk-Reservations
Saudi Arabia, KSA
Front Office Supervisor
Saudi Arabia, KSA
Telephone Sales Agent - InRoom Dining
Riyadh, KSA
Mgr-Front Desk
Saudi Arabia, KSA
Hotel Cleanliness Supervisor
Riyadh, KSA
AsstMgr-Front Office I
Saudi Arabia, KSA
Executive Sous Chef
, UAE