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Front Office Manager
Autograph Collection
Doha, QAT
Full-time
Entry
Onsite
Discovered Today
Front office operationsGuest servicesFront desk operationsStaff supervisionCustomer serviceComplaint and conflict resolution
Free
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Front office operationsGuest servicesFront desk operations
Role Overview
The Front Office Manager administers front office functions and supervises staff across bell and door services, switchboard, guest services, and the front desk.
The position works with managers and employees to ensure efficient check-in and check-out processes, guest satisfaction, employee satisfaction, and departmental financial performance.
The schedule is full time and the position is not remote.
Key Skills for This Role
Front office operationsGuest servicesFront desk operationsStaff supervisionCustomer serviceComplaint and conflict resolution
Full Job Posting
Job overview
The Front Office Manager administers front office functions and supervises staff across bell and door services, switchboard, guest services, and the front desk.
The position works with managers and employees to ensure efficient check-in and check-out processes, guest satisfaction, employee satisfaction, and departmental financial performance.
The schedule is full time and the position is not remote.
Education and experience
- One qualification pathway is a high school diploma or GED plus two years of experience in guest services, front desk, or a related professional area.
- An alternative pathway is a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.
Front office goals and operations
- Manage daily operations and meet quality, standards, customer, operational, and financial objectives.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Handle complaints, disputes, grievances, and conflicts.
- Supervise staffing levels and communicate objectives, expectations, and performance feedback.
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