Front Office / Guest Service Agent
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Key skills for this role
About the Role
Hilton is seeking a Front Office / Guest Service Agent to ensure smooth check-ins, check-outs, and address guest inquiries. The role requires previous hospitality experience, strong communication skills, and proficiency in property management systems.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and complete the check in process
- Process guest departures by verifying charges, handling payments, issuing receipts
- Provide hotel and local knowledge to assist with guest inquiries
- Promote hotel services using up selling techniques
- Respond to guest requests and resolve concerns with care and urgency
Requirements
- Previous experience in a guest service or front office role within the hospitality industry
- Strong communication and interpersonal skills
- Proficiency in hotel property management systems (PMS) and general front office procedures
- Excellent multitasking skills and ability to remain calm in a fast paced environment
- Proficiency in English; additional languages are a plus
- Ability to work flexible hours, including nights, weekends, and holidays
- Positive attitude and genuine passion for providing exceptional guest service
Full Job Posting
Job Description
- You will be the first point of contact for guests, responsible for ensuring smooth check ins, check outs, and addressing guest inquiries throughout their stay.
- As a Front Office / Guest Service Agent, you’re spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check in process.
- Support efficient check out: Process guest departures by verifying charges, handling payments, issuing receipts.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings and local area information.
- Promote hotel services: Use up selling techniques to recommend hotel amenities.
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency.
Qualifications
- Previous experience in a guest service or front office role within the hospitality industry.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS) and general front office procedures.
- Excellent multitasking skills and ability to remain calm in a fast paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A positive attitude and a genuine passion for providing exceptional guest service.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel.
- Paid parental leave – We offer paid leave for eligible Team Members.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact.
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members.
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