Front Office Agent (Saudi National)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
Key Skills for This Role
Full Job Posting
Company Description
"Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service.
The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable.
Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Job Description
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
Key Roles & Responsibilities
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and assist with currency exchange
- Keep updated of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to policies and procedures
- Perform related duties and special projects assigned
Qualifications
- Saudi National
- Strong written and verbal communication skill in English and Arabic
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Director of Reservations
Jeddah, KSA
Accor is hiring a Director of Reservations for Mövenpick Hotel & Residence Hajar Tower Makkah to lead the Reservations Department, manage inventory, and optimize room availability. The role requires strong analytical ski
Commis I – Asian Cuisine
Dubai, UAE
Accor is hiring a Commis I for Asian Cuisine at Novotel Dubai Al Barsha. The role involves preparing and plating authentic Asian dishes, maintaining food safety standards, and supporting the kitchen team. Candidates shou
Welcomer (Front Office Agent)
Doha, QAT
Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. Join a hotel that is a member of the Accor network, whose group
Carpenter
Dubai, UAE
Novotel & Adagio Premium Dubai Al Barsha is seeking a skilled Carpenter to build, maintain, and repair wooden structures and fixtures throughout the property. Responsibilities include constructing cabinets, bed frames, d
ReConnect Membership Coordinator
Dubai, UAE
Fairmont The Palm seeks a ReConnect Membership Coordinator to assist with membership operations, guest check-in, and retail sales at a luxury resort. The role requires fluency in English, strong communication skills, and
Assistant Manager, Employee Accommodation
Doha, QAT
Accor is hiring an Assistant Manager for employee accommodation at Rixos Gulf Hotel Doha. The role ensures safe, clean, and efficiently managed housing facilities, coordinating services, managing inventories, and support
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel in Dubai is looking for a Marketing Assistant to support the Marketing Manager in administration, social media, and communications. The role involves coordinating with suppliers, maintaining databases,
Laundry Attendant
Doha, QAT
Accor is hiring a Laundry Attendant for La Cigale Hotel in Doha to sort, fold, and distribute linen and towels. The role requires attention to detail and adherence to health and safety standards. Previous luxury hotel ho
Director of Reservations
Jeddah, KSA
Commis I – Asian Cuisine
Dubai, UAE
Welcomer (Front Office Agent)
Doha, QAT
Carpenter
Dubai, UAE
ReConnect Membership Coordinator
Dubai, UAE
Assistant Manager, Employee Accommodation
Doha, QAT
Marketing Assistant
Dubai, UAE
Laundry Attendant
Doha, QAT