Front Office Agent, Fairmont The Red Sea
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Key skills for this role
About the Role
Fairmont The Red Sea is seeking a professional Front Office Agent to deliver exceptional guest service at a luxury resort in Umluj, Saudi Arabia. The role involves managing check-in/out, reservations, guest inquiries, and concierge services.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and facilitate smooth check in and check out procedures
- Manage guest reservations, modifications, and cancellations using hotel management systems
- Address guest inquiries, requests, and concerns promptly and professionally
- Provide concierge services, including recommendations for local attractions, dining, and activities
- Process payments and handle financial transactions accurately and securely
- Communicate effectively with guests via phone, email, and in person interactions
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
- Maintain the front desk area in an organized and professional manner
- Manage multiple tasks simultaneously while prioritizing guest needs
- Uphold Fairmont service standards and contribute to a positive team environment
Requirements
- Minimum 2 years of customer service experience, preferably in a luxury hotel or hospitality environment
- Fluency in Arabic and English
- Proficiency with hotel property management systems (PMS) and reservation software
- Excellent verbal and written communication skills
- Professional demeanor with customer focused mindset
- Strong organizational and time management skills
- Problem solving abilities and conflict resolution experience
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Knowledge of Saudi Arabian hospitality standards and cultural awareness
Full Job Posting
Company Description
- Raffles & Fairmont the Red Sea, part of the Red Sea Project, offers two nature focused resorts with 361 rooms and 11 dining concepts.
- Raffles The Red Sea is a sanctuary of refined elegance and timeless luxury, blending personalized service with sustainability.
Job Description
- Greet guests upon arrival and facilitate smooth check in and check out procedures.
- Manage guest reservations, modifications, and cancellations using hotel management systems.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Provide concierge services, including recommendations for local attractions, dining, and activities.
- Process payments and handle financial transactions accurately and securely.
- Communicate effectively with guests via phone, email, and in person interactions.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Maintain the front desk area in an organized and professional manner.
- Manage multiple tasks simultaneously while prioritizing guest needs.
- Uphold Fairmont service standards and contribute to a positive team environment.
Qualifications
- Minimum 2 years of customer service experience, preferably in a luxury hotel or hospitality environment.
- Fluency in Arabic and English; additional language skills are highly desirable.
- Proficiency with hotel property management systems (PMS) and reservation software.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Professional demeanor with a customer focused mindset and genuine passion for hospitality.
- Strong organizational and time management skills with the ability to multitask effectively.
- Problem solving abilities and conflict resolution experience.
- Attention to detail and accuracy in handling guest information and transactions.
- Ability to work flexible schedules, including evenings, weekends, and holidays as required.
- Knowledge of Saudi Arabian hospitality standards and cultural awareness.
Additional Information
- Understanding of Ultra Luxury guest expectations and brand alignment.
- Experience in project coordination, scheduling, and document control during pre Opening stages.
- Experience in pre Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
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