Front Office Agent
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Key skills for this role
About the Role
Fairmont Doha is seeking a Front Office Agent to deliver personalized luxury service to guests. The role involves managing check-in/out, reservations, and guest requests while upholding Fairmont's brand standards.
Key Skills for This Role
Responsibilities
- Deliver warm, personalized, and engaging service to all guests throughout their stay
- Manage seamless check in and check out experiences with accuracy and efficiency
- Handle guest reservations, room allocations, billing, and payment transactions
- Anticipate guest needs and respond promptly to inquiries and requests
- Maintain knowledge of hotel services, facilities, promotions, and local attractions
- Coordinate with Housekeeping, Concierge, Reservations, and other departments
- Uphold Fairmont brand standards and service excellence
- Resolve guest feedback and service recovery situations calmly
- Ensure accurate record keeping, cashiering, and daily reporting
Requirements
- Previous experience in Front Office, Guest Services, or luxury hospitality environment preferred
- Excellent interpersonal and communication skills
- Professional presentation and service oriented personality
- Strong organizational skills and ability to multitask
- Proficiency in hotel management systems and Microsoft Office preferred
- Fluent in English; additional languages are an asset
- Ability to work flexible schedules including weekends, evenings, and public holidays
Full Job Posting
Company Description
- Fairmont Hotels & Resorts operates 90 properties in 30 countries.
- Fairmont Doha is an iconic destination within Katara Towers in Lusail, offering contemporary luxury and timeless hospitality.
Key Responsibilities
- Deliver warm, personalized, and engaging service to all guests throughout their stay.
- Manage seamless check in and check out experiences with accuracy, efficiency, and attention to detail.
- Handle guest reservations, room allocations, billing, and payment transactions in accordance with hotel policies.
- Anticipate guest needs and respond promptly to inquiries, requests, and concerns with professionalism and care.
- Maintain thorough knowledge of hotel services, facilities, promotions, and local attractions.
- Coordinate closely with Housekeeping, Concierge, Reservations, and other departments.
- Uphold Fairmont brand standards, service excellence, and confidentiality.
- Resolve guest feedback and service recovery situations in a calm and solution oriented manner.
- Ensure accurate record keeping, cashiering procedures, and daily reporting requirements.
- Support a collaborative team environment while contributing to departmental goals.
Qualifications
- Previous experience in Front Office, Guest Services, or a luxury hospitality environment preferred.
- Excellent interpersonal and communication skills with a passion for delivering exceptional guest experiences.
- Professional presentation and a warm, service oriented personality.
- Strong organizational skills with the ability to multitask in a fast paced environment.
- Proficiency in hotel management systems and Microsoft Office applications preferred.
- Ability to handle guest concerns with diplomacy, discretion, and professionalism.
- Fluent in English; additional language skills are considered an asset.
- Strong attention to detail and commitment to maintaining luxury service standards.
- Ability to work flexible schedules, including weekends, evenings, and public holidays.
- Team oriented mindset with the ability to collaborate effectively across departments.
Employee Benefits
- Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties.
- Special dining and wellness discounts.
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