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Front Office Agent
Confidential Careers
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
Front office operationsGuest servicesCheck-in and check-out proceduresCustomer serviceProblem-solvingGuest communication
Free
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Front office operationsGuest servicesCheck-in and check-out procedures
Role Overview
Join the Front Office team as a guest-focused Front Office Agent in a luxury 5-star hotel environment.
The role is responsible for efficient front desk operations and personalized guest service.
Key Skills for This Role
Front office operationsGuest servicesCheck-in and check-out proceduresCustomer serviceProblem-solvingGuest communication
Full Job Posting
Role Overview
Join the Front Office team as a guest-focused Front Office Agent in a luxury 5-star hotel environment.
The role is responsible for efficient front desk operations and personalized guest service.
Key Responsibilities
- Perform efficient check-in and check-out procedures according to hotel standards.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Coordinate with Housekeeping, Concierge, Reservations, and other departments.
- Upsell hotel rooms, services, and facilities to maximize revenue opportunities.
- Provide information about hotel amenities, local attractions, transportation, and services.
- Monitor lobby activities and maintain a welcoming atmosphere.
- Handle telephone calls, reservations, and guest correspondence professionally.
Requirements
- At least one year of experience in a hotel front office or guest services role.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in Microsoft Office and hotel PMS systems such as Opera.
- Well-groomed appearance and professional demeanor.
- Fluent English is required; additional languages are an advantage.
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