Front Desk Supervisor
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Key skills for this role
About the Role
Hilton is seeking a Front Desk Supervisor to lead the front office team, ensuring smooth check-ins, check-outs, and exceptional guest service. The role involves supervising daily operations, resolving guest issues, managing lobby flow, and leading special projects in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Supervise front office team in performing all front office procedures
- Lead day to day team operations: create schedules, assign tasks, lead pre shift meetings, provide training and guidance
- Lead guest issue resolution: respond to inquiries and concerns, support team in handling escalated issues
- Manage lobby flow: monitor guest traffic and adjust team coverage in real time
- Manage special projects: lead department initiatives or ad hoc assignments
Requirements
- Passion for hospitality and guest service
- Integrity and doing the right thing
- Leadership skills to inspire others
- Teamwork mindset
- Sense of ownership and accountability
- Focus on the Now, bringing urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable
Responsibilities
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check ins, check outs, and guest service delivery
- Lead day to day team operations: Create team schedules, assign tasks, lead pre shift meetings, and provide training, guidance, and in the moment feedback
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
- Manage special projects: Lead department initiatives or ad hoc assignments
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world class brands, and a company wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
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