Front Desk Receptionist
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Key skills for this role
About the Role
Stella Stays is seeking a Front Desk Receptionist in Riyadh to manage daily check-in/out inspections, oversee inventory, supervise maintenance and cleaning teams, and coordinate repairs.
Key Skills for This Role
Responsibilities
- Conduct daily check in/out inspections to ensure property readiness and guest satisfaction
- Oversee in house inventory management and stock count
- Supervise maintenance and cleaning team, ensuring efficient scheduling and high quality work
- Coordinate repairs and maintenance tasks promptly
- Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback
- Ensure compliance with property documentation requirements and quality assurance standards
- Respond promptly and professionally to on ground guest requests
- Handle add on service requests and coordinate with service providers
- Source and manage reliable service providers and vendors, negotiating favorable contracts
- Maintain data control and confidentiality of sensitive information
- Greet visitors, clients, and partners, providing a professional and welcoming atmosphere
- Answer and direct incoming calls, taking accurate messages
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Proven experience in Operations and Front Desk management, preferably in hospitality
- Strong organizational and multitasking abilities with attention to detail
- Excellent communication and interpersonal skills
- Proficient in using property management systems and relevant software
- Ability to work independently and make sound decisions in a fast paced environment
Full Job Posting
Who we are
- Stella Stays is a hospitality brand building tech driven, beautifully designed spaces for short or long term stays.
- Started in 2019, the company offers fully furnished homes across MENA, bookable online with instant move in.
Role Overview
- We are seeking a highly organized and detail oriented Front Desk Receptionist in Riyadh.
- The ideal candidate will possess excellent management and coordination skills for smooth day to day operations and exceptional guest experiences.
Responsibilities
- Conduct daily check in/out inspections to ensure property readiness and guest satisfaction.
- Oversee in house inventory management and stock count to maintain adequate supplies.
- Supervise the maintenance and cleaning team, ensuring efficient scheduling and high quality work.
- Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
- Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
- Ensure compliance with property documentation requirements and quality assurance standards.
- Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
- Handle add on service requests and coordinate with relevant service providers.
- Source and manage reliable service providers and vendors, negotiating favorable contracts.
- Maintain data control and confidentiality of sensitive information.
- Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
- Answer and direct incoming calls, taking accurate messages when necessary.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
- Proficient in using property management systems and other relevant software.
- Ability to work independently and make sound decisions in a fast paced environment.
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