Community Executive
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Key skills for this role
About the Role
Stella Stays is looking for a Community Executive to create memorable experiences for guests and tenants in a tech-driven hospitality environment. The role requires 1-3 years of experience in community management or hospitality.
Key Skills for This Role
Responsibilities
- Welcome guests, tenants, and visitors with a warm and professional approach
- Be the primary point of contact for guest inquiries and tenant support
- Create memorable experiences that enhance satisfaction and community spirit
- Organize community engagement activities, networking events, and wellness initiatives
- Maintain the building's aesthetics by ensuring all common areas are clean, organized, and visually appealing
- Conduct regular inspections to ensure facilities meet high standards of quality and presentation
- Daily walkthroughs of the property to ensure all spaces are guest ready and visually aligned with brand standards
- Drive a strong sense of community by engaging with guests and understanding their needs
- Monitor service quality across all touchpoints, ensuring consistency in cleanliness, presentation, and hospitality standards
- Plan and execute community activities, guest engagement initiatives, and in building experiences
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- 1 3 years of experience in community management, customer experience, property management preferably in the hospitality industry
- Strong organizational and multitasking abilities, with attention to detail
- Excellent communication and interpersonal skills
- Proficient in using property management systems and other relevant software
- Ability to work independently and make sound decisions in a fast paced environment
Full Job Posting
Who we are
- At Stella Stays, we’re not just another hospitality brand we’re building the future of living.
- We started in 2019 with a bold vision, and in just a few years, we became leaders in the space.
- Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move in.
Responsibilities
- Welcome guests, tenants, and visitors with a warm and professional approach.
- You will be the primary point of contact for guest inquiries and tenant support.
- Create memorable experiences that enhance satisfaction and community spirit.
- Organize community engagement activities, networking events, and wellness initiatives that encourage interaction among building users.
- Maintain the building's aesthetics by ensuring all common areas are clean, organized, and visually appealing.
- Conduct regular inspections to ensure facilities meet high standards of quality and presentation.
- Daily walkthroughs of the property to ensure all spaces are guest ready, visually aligned with brand standards, and maintained to a high aesthetic quality.
- Drive a strong sense of community by engaging with guests, understanding their needs, and proactively enhancing their overall experience.
- Monitor service quality across all touchpoints, ensuring consistency in cleanliness, presentation, and hospitality standards.
- Plan and execute community activities, guest engagement initiatives, and in building experiences that foster connection and belonging.
- Support coordination of incoming requests, communications, and basic administrative tasks related to building operations.
- Champion the overall atmosphere of the building — ensuring it feels vibrant, connected, and thoughtfully curated at all times.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- 1 3 years of experience in community management, customer experience, property management preferably in the hospitality industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
- Proficient in using property management systems and other relevant software.
- Ability to work independently and make sound decisions in a fast paced environment.
What We're Looking For
- Friendly, approachable, and naturally positive.
- Passionate about creating outstanding guest experiences.
- Highly attentive to detail, especially regarding cleanliness and aesthetics.
- A relationship builder who enjoys bringing people together.
- Proactive, resourceful, and solution oriented.
- Professional, reliable, and takes pride in maintaining high standards.
- Comfortable engaging with people from diverse backgrounds and cultures.
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