F&B Guest Experience Manager
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Key skills for this role
About the Role
Enhance guest satisfaction by leading engagement initiatives, managing feedback, ensuring exceptional service standards, and collaborating with outlet managers in Food and Bever.
Key Skills for This Role
Responsibilities
- Champion a guest centric culture throughout all F&B outlets
- Monitor and improve guest satisfaction scores, online reviews, and feedback channels
- Conduct regular guest interactions to gather insights and identify improvement opportunities
- Ensure consistent delivery of exceptional service standards and brand expectations
- Develop and implement guest experience programs, promotions, and initiatives
- Handle guest complaints, concerns, and special requests professionally and promptly
- Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations
- Partner with outlet managers to ensure service procedures are followed consistently
- Identify operational gaps impacting guest satisfaction and implement improvements
- Coordinate with culinary and service teams to enhance menu presentation and guest engagement
Requirements
- Minimum 3 5 years of experience in Food & Beverage operations, guest relations, or hospitality management
- Experience in luxury hotels, resorts, or stand alone restaurants
- Strong understanding of guest service standards and service recovery techniques
Full Job Posting
About the role
- The F&B Guest Experience Manager is responsible for enhancing guest satisfaction and ensuring exceptional service standards across all Food & Beverage outlets.
- This role leads guest engagement initiatives, manages guest feedback and service recovery processes, supports operational excellence, and collaborates with outlet managers to create memorable dining experiences.
What you will do
- Champion a guest centric culture throughout all F&B outlets.
- Monitor and improve guest satisfaction scores, online reviews, and feedback channels.
- Conduct regular guest interactions to gather insights and identify improvement opportunities.
- Ensure consistent delivery of exceptional service standards and brand expectations.
- Develop and implement guest experience programs, promotions, and initiatives.
- Handle guest complaints, concerns, and special requests professionally and promptly.
- Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations.
- Partner with outlet managers to ensure service procedures are followed consistently.
- Identify operational gaps impacting guest satisfaction and implement improvements.
- Coordinate with culinary and service teams to enhance menu presentation and guest engagement.
What you bring
- Minimum 3 5 years of experience in Food & Beverage operations, guest relations, or hospitality management.
- Experience in luxury hotels, resorts, stand alone restaurants.
- Strong understanding of guest service standards and service recovery techniques.
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