Front Desk Receptionist
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Key skills for this role
About the Role
Four Seasons Resort and Residences at The Pearl-Qatar is seeking a Front Desk Receptionist to welcome guests and provide exceptional service during check-in, stay, and departure. The role involves handling guest inquiries, resolving complaints, and personalizing the guest experience.
Key Skills for This Role
Responsibilities
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assist guests with inquiries about hotel services, hours of operations, key personnel, in house events, directions, etc.
- Respond to all guest requests accurately and timely, both in person and by phone
- Resolve guest complaints and find opportunities to recognize and personalize service
- Adhere to Four Seasons Hotel standards, policies, and procedures
- Work harmoniously and professionally with co workers and direct superior
Requirements
- One or more years of experience working within a luxury hotel or similar environment
- Excellent interpersonal and communication skills
- Cross cultural sensitivity and customer service orientation
- Guest centricity and understanding of guest preferences
Full Job Posting
About the Role
- The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check in, during the guest’s stay and on departure.
- This role works to achieve the highest level of guest satisfaction during arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
- Resolves guest complaints, and find opportunities to recognize and personalize the service
- Adhere to Four Seasons Hotel’s standards as well as policies and procedures
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
- Works harmoniously and professionally with co workers and direct superior
What you bring
- One + years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest’s preferences.
What we offer
- Opportunities to build a successful career with global potential
- Unique strong culture diversity of 50 different nationalities
- Living accommodation in a high quality, well resourced apartment
- Excellent Training and Development opportunities
- Employee Recognition Programs
- Complimentary nights at FS Hotels Worldwide
- Paid home leave tickets
- Complimentary meals in employee restaurants
- Free transportation to work
- Medical coverage
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