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indeed

Front Desk Receptionist

Ultra Medical Center
Al Ain City, UAE
Full-time
Entry
Onsite
AED 1 per month
Discovered 2 weeks ago
Patient and visitor receptionCustomer inquiry handlingComplaint resolutionAppointment schedulingMedical front desk administrationPatient documentation
Free

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Key skills for this role

Patient and visitor receptionCustomer inquiry handlingComplaint resolution
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Role Overview

Ultra Medical Center is hiring a Front Desk Receptionist to support patients, visitors, doctors, and staff.

The role combines reception, patient service, appointment scheduling, documentation, and payment collection.

Responsibilities

  • Deal directly with patients and visitors by telephone, electronically, and face to face.
  • Respond to customer inquiries and resolve complaints.
  • Obtain and evaluate information to handle patient inquiries.
  • Provide pricing and delivery information.
  • Greet and assist patients in person and over the phone.
  • Assist doctors, staff, visitors, and patients professionally.
  • Answer phone calls professionally and courteously.
  • Maintain confidentiality of doctor, staff, and patient information.
  • Schedule appointments between doctors and patients.
  • Liaise between medical departments with discretion and professionalism.
  • Follow policies and procedures and assist with treatment according to agreed protocols.
  • Complete patient visit documentation and help patients complete paperwork and make co-payments.

Qualifications

  • At least two years of experience in a UAE hospital or medical center.
  • Ability to maintain confidentiality of doctor, staff, and patient information.
  • Ability to follow workplace policies and procedures.
  • Ability to assist with treatments according to agreed protocols.
  • Professional and courteous communication skills.

Employment and Compensation

  • The position is full-time.
  • Pay starts from AED 1 per month.

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