Front Desk Receptionist
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Key skills for this role
Role Overview
Ultra Medical Center is hiring a Front Desk Receptionist to support patients, visitors, doctors, and staff.
The role combines reception, patient service, appointment scheduling, documentation, and payment collection.
Key Skills for This Role
Full Job Posting
Role Overview
Ultra Medical Center is hiring a Front Desk Receptionist to support patients, visitors, doctors, and staff.
The role combines reception, patient service, appointment scheduling, documentation, and payment collection.
Responsibilities
- Deal directly with patients and visitors by telephone, electronically, and face to face.
- Respond to customer inquiries and resolve complaints.
- Obtain and evaluate information to handle patient inquiries.
- Provide pricing and delivery information.
- Greet and assist patients in person and over the phone.
- Assist doctors, staff, visitors, and patients professionally.
- Answer phone calls professionally and courteously.
- Maintain confidentiality of doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Liaise between medical departments with discretion and professionalism.
- Follow policies and procedures and assist with treatment according to agreed protocols.
- Complete patient visit documentation and help patients complete paperwork and make co-payments.
Qualifications
- At least two years of experience in a UAE hospital or medical center.
- Ability to maintain confidentiality of doctor, staff, and patient information.
- Ability to follow workplace policies and procedures.
- Ability to assist with treatments according to agreed protocols.
- Professional and courteous communication skills.
Employment and Compensation
- The position is full-time.
- Pay starts from AED 1 per month.
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