Front Desk Receptionist
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Key skills for this role
Role Overview
The Front Desk Receptionist is a central member of the Front Office Team responsible for smooth guest arrival and departure experiences.
The role is based at Four Seasons Hotel Abu Dhabi at Al Maryah Island.
Key Skills for This Role
Full Job Posting
About Four Seasons
Four Seasons creates guest, resident, and partner experiences through luxury service, genuine hospitality, and a strong employee culture.
About the Role
The Front Desk Receptionist is a central member of the Front Office Team responsible for smooth guest arrival and departure experiences.
The role is based at Four Seasons Hotel Abu Dhabi at Al Maryah Island.
Front Desk Duties
- Welcome and register guests, explain accommodations, establish payment methods, and ensure accurate room assignments and rates.
- Process check-outs, explain bills, settle cash and card transactions, collect keys, and post late charges.
- Handle guest requests, recommendations, special requests, complaints, hotel inquiries, directions, and service information.
- Use hotel computer systems for check-in, check-out, daily reports, room selection, and room blocking.
- Accept reservations, changes, and cancellations when reservations staff are unavailable.
- Support concierge, guest experience, guest services, lobby coverage, luggage handling, deliveries, and special requests.
- Provide basic troubleshooting for in-room internet, television, games, and web services.
Night Shift Duties
- Welcome and register guests, follow special handling and credit procedures, and manage room keys and availability.
- Select and block rooms, pre-register individuals or groups, and assist VIPs and returning guests when requested.
- Handle complaints, safety deposit box access, key packets, vouchers, registration cards, and hotel emergency procedures.
- Run reports, communicate necessary information to support departments, reconcile the assigned bank, and cash out at shift close.
- Perform delegated tasks and projects for Front Office and Rooms leadership.
What You Bring
- At least 1–2 years of experience in a similar role with a luxury brand.
- High level of understanding and knowledge of rooms operations.
- Excellent interpersonal, verbal, and written communication skills.
- Arabic language skills are a plus.
- An outgoing personality and a can-do approach to assigned tasks.
What We Offer
- Competitive salary, wages, and a comprehensive benefits package.
- Training and development opportunities.
- Complimentary accommodation at other Four Seasons hotels and resorts.
- Complimentary dry cleaning for employee uniforms and complimentary employee meals.
Schedule and Hours
- This is a full-time role.
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