Front Desk Receptionist

Role overview

Main responsibilities

• Welcome and register guests, explain accommodations, assign rooms and rates, issue keys, and arrange luggage delivery.
• Check guests out, explain and settle bills, post charges, handle cash and foreign currency, and reconcile shift transactions.
• Respond to guest requests, provide recommendations, accommodate special requests, and resolve complaints professionally.
• Use hotel computer systems for check-in, check-out, daily reports, room selection, and room blocking.
• Accept reservations, changes, and cancellations when reservations staff are unavailable.
• Support Concierge, Guest Experience, Guest Services, lobby coverage, luggage coordination, and special-request handling.
• Provide basic troubleshooting for in-room Internet, television, games, and web services.
• Handle safety deposit boxes, key packets, vouchers, registration cards, hotel facility hours, and service codes.
• Follow emergency procedures, communicate relevant information to support departments, and complete delegated front-office projects.
• Work harmoniously and professionally with guests, coworkers, supervisors, and other hotel employees.

What you bring

• At least 1-2 years of experience in a similar role with a luxury brand.
• High level of understanding and knowledge of rooms operations.
• Excellent interpersonal, verbal, and written communication skills.
• An outgoing personality and a can-do approach to assigned tasks.
• Arabic language skills are a plus.

Schedule

• This is a full-time role.
• The role includes night-shift responsibilities when scheduled, including overnight guest service and transaction reconciliation.

Workplace

• The position is based at Four Seasons Hotel Abu Dhabi at Al Maryah Island and involves in-person guest interaction.

What we offer

• Competitive salary, wages, and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for uniforms and complimentary employee meals.