Front Desk Cum Admin Coordination
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Key skills for this role
About the Role
Phoenix Aquatics seeks a friendly, organized Front Desk & Administrative Coordinator to be the first point of contact for swimmers and parents. The role involves customer service, administration, scheduling, and sales support.
Key Skills for This Role
Responsibilities
- Welcome swimmers, parents, and visitors professionally
- Respond to enquiries via phone, WhatsApp, email, and social media
- Manage swimmer registrations and enrollments
- Maintain accurate customer records and databases
- Process attendance records and class bookings
- Assist with invoicing and payment tracking
- Support class scheduling and swimmer placements
- Follow up on new enquiries and trial lessons
- Assist with membership renewals and retention
- Ensure reception and waiting areas remain welcoming and organized
Requirements
- Minimum 3 years of experience in administration, reception, customer service, or a similar role
- Excellent verbal and written communication skills in English
- Strong computer skills, including Microsoft Office and Google Workspace
- Professional appearance and positive attitude
- Strong organizational and multitasking abilities
Full Job Posting
About Us
- Phoenix Aquatics is a swim club based in Dubai, committed to providing high quality swimming programs for children and adults.
Position Overview
- We are looking for a friendly, organized, and customer focused Front Desk & Administrative Coordinator to be the first point of contact for our swimmers, parents, and visitors.
Key Responsibilities Customer Service
- Welcome swimmers, parents, and visitors professionally.
- Respond to enquiries via phone, WhatsApp, email, and social media.
- Provide information about programs, schedules, and memberships.
- Handle customer feedback and resolve routine enquiries.
Key Responsibilities Administration
- Manage swimmer registrations and enrollments.
- Maintain accurate customer records and databases.
- Process attendance records and class bookings.
- Prepare reports and administrative documents as required.
- Assist with invoicing and payment tracking.
Key Responsibilities Scheduling & Coordination
- Support class scheduling and swimmer placements.
- Coordinate makeup classes and schedule changes.
- Communicate updates to parents and coaching staff.
- Assist with event and competition registrations.
Key Responsibilities Sales & Membership Support
- Follow up on new enquiries and trial lessons.
- Assist with membership renewals and retention.
- Promote club programs, camps, and special events.
- Support club growth through excellent customer service.
Key Responsibilities General Operations
- Ensure reception and waiting areas remain welcoming and organized.
- Manage office supplies and administrative materials.
- Support coaches and management with day to day operations.
- Assist during competitions, events, and club activities when required.
Requirements Essential
- Minimum 3 years of experience in administration, reception, customer service, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong computer skills, including Microsoft Office and Google Workspace.
- Professional appearance and positive attitude.
- Strong organizational and multitasking abilities.
Requirements Preferred
- Experience in sports clubs, academies, schools, or fitness facilities.
- Experience using CRM or booking management systems.
- Knowledge of swimming programs or sports administration.
Skills & Attributes
- Outstanding customer service skills.
- Friendly and approachable personality.
- Strong attention to detail.
- Problem solving mindset.
- Ability to work independently and as part of a team.
- Professional and reliable.
- Ability to work in a fast paced environment.
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