Front Desk Agent
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Key skills for this role
About the Role
A hotel in Dubai is looking for a Front Desk Agent to provide professional and customer-focused service to guests. Responsibilities include check-in/check-out, guest inquiries, and ensuring a memorable stay.
Key Skills for This Role
Responsibilities
- 为所有客人提供及时、礼貌和高效的服务，从抵达至离店实现个性化服务
- 确保客人被亲自问候，如知道姓名则引导至房间
- 进行客房及酒店熟悉，协助客人了解酒店活动/请求
- 保持对酒店信息和本地服务的最新了解
- 准确管理前台收银标准，遵守所有系统、政策和程序
- 处理从入住到退房的账目，确保所有杂费准确过账
- 维护所有客人的隐私
Requirements
- 酒店管理学位
- 以前在酒店前厅部的工作经验
- 优秀的英语书面和口头沟通能力
- 额外的语言知识
- 计算机熟练，有Opera经验者优先
Full Job Posting
Job Description
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check in to check out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi cultural team and guests alike.
- Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork
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