Front Desk Agent
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Key skills for this role
About the Role
IHG is hiring a Front Desk Agent for Crowne Plaza and Holiday Inn Doha – The Business Park. The role involves check-in/out, guest services, and upselling. Candidates need a Bachelor's degree in Hotel Management and 2-3 years of reception experience in a 5-star hotel.
Key Skills for This Role
Responsibilities
- Check guests in, issue room keys, and provide information on hotel services and room location
- Ensure required identification is taken from guests at check in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up sell rooms where possible to maximize hotel revenue
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control, and release guest safe deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times
Requirements
- Minimum education of Bachelor's degree in Hotel Management or relevant degree
- Minimum of 2 3 years of Reception or Guest Service experience in 5 star hotel
- Good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
- Strong interpersonal and problem solving abilities
- Prior experience working with Opera or a related system
Full Job Posting
About Us
- IHG is a global family with over 370,000 colleagues in nearly 100 countries, offering True Hospitality.
- Crowne Plaza and Holiday Inn Doha – The Business Park is conveniently located in Doha's business district, near Hamad International Airport and attractions.
Your day to day
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control, and release guest safe deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior.
What we need from you
- Minimum education of Bachelor's degree in Hotel Management or relevant degree.
- Minimum of 2 3 years of Reception or Guest Service experience in 5* hotel.
- Good English communication skills both in written and spoken.
- Pleasant personality with good communication and interpersonal skills.
- Strong interpersonal and problem solving abilities are essential.
- Prior experience working with Opera or a related system.
What you can expect from us
- Competitive salary that rewards all your hard work.
- Wide range of benefits including full uniform, impressive room discounts, and some of the best training in the business.
- Inclusive teams where differences are celebrated and colleagues can bring their whole selves to work.
- Equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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