Front Desk Agent

• Actively welcome, greet and check guests in

• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’

• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up

• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.

• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process

• Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken

• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards

• Ensure the correct procedure and policy standards are adhered to

• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies

• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.

• Encourage up-selling in order to maximize rates

• Ensure work areas are cleaned and maintained at all times