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Forecast and Planning Analyst
Travelhrportal
IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
AnaplanIEX (Verant 360)Aspect
Free
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AnaplanIEX (Verant 360)Aspect
Key Skills for This Role
AnaplanIEX (Verant 360)Aspect
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What You'll Do
Creates and maintains strong linkages with internal business partners.
Produces Short Term and long Term forecasts using econometric data, adjusting for seasonality and variance.
Maintains and modifies call center forecasting models.
Recommends operational processes that maximize occupancy and statistically analyzes the impact of process improvement efforts on the business.
Leads the staff plan review process with operations making recommendations on staffing utilization.
Organize and lead discussions related to the assigned portfolio of business.
Using historical data along with available business intelligence, forecast daily, weekly, and period level contact volume and AHT
Generate accurate long-range (4-18 months) projections.
Generate Daily short-range (4 weeks) projections
Present forecast results in a clear, concise and useful way
Assist business partners with the analysis and interpretations of WFM forecasting data and make recommendations for changes to optimize productivity
Partner with Customer Service support teams to support process improvement initiatives
Ensures cohesion between period and weekly level forecast and the short range daily and interval level forecasts.
Provide weekly and period level forecast and staff requirements to outsource partners
Maintain advanced Forecast models using Anaplan and Excel.
What We're Looking For
Strong strategic thinking and the ability to work proactively and independently two or more years of forecasting and/or planning experience.
Understanding of statistical time series modeling techniques and ability to apply theoretical techniques to real world issues.
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