Food & Beverage Hostess
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Key skills for this role
About the Role
Accor is hiring a Food & Beverage Hostess for Pullman to greet guests, manage reservations, and coordinate with service teams. The role requires previous hostess or customer service experience, excellent communication skills, and a professional demeanor.
Key Skills for This Role
Responsibilities
- Greet guests warmly and escort them to their tables
- Manage reservations and seating arrangements efficiently
- Maintain a professional and courteous demeanor at all times
- Coordinate with servers and kitchen staff to ensure smooth service flow
- Answer guest inquiries regarding menus, specials, and restaurant services
- Handle guest complaints or requests promptly and professionally
- Ensure cleanliness and organization of the reception and dining areas
- Help out in table operations in serving, clearance, etc., if needed
Requirements
- Previous experience as a hostess or in a customer service role, preferably in hospitality
- Excellent communication and interpersonal skills
- Professional appearance and positive and vibrant attitude
- Ability to multitask and work in a fast paced environment
- Proficiency in reservation systems and basic computer skills
- Fluency in English; additional languages are a plus
Full Job Posting
Company Description
- Being a Pullman Heartist means embodying and conveying the brand mindset through values of commitment, adaptability and creativity.
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Opportunities for development and advancement.
- Together, we embody the vision of responsible hospitality.
Job Description
- Greet guests warmly and escort them to their tables.
- Manage reservations and seating arrangements efficiently.
- Maintain a professional and courteous demeanor at all times.
- Coordinate with servers and kitchen staff to ensure smooth service flow.
- Answer guest inquiries regarding menus, specials, and restaurant services.
- Handle guest complaints or requests promptly and professionally.
- Ensure cleanliness and organization of the reception and dining areas.
- Help out in table operations in serving, clearance, etc., if needed.
Qualifications
- Previous experience as a hostess or in a customer service role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Professional appearance and positive and vibrant attitude.
- Ability to multitask and work in a fast paced environment.
- Proficiency in reservation systems and basic computer skills.
- Fluency in English; additional languages are a plus.
Additional Information
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Why work for Accor? We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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