Fine Jewellery Sales Manager - Abu Dhabi

Role Overview

Sales and Commercial Performance

• Drive sales performance across fine jewellery and relevant product categories.
• Set objectives, monitor performance indicators, and improve conversion, productivity, and average transaction value.
• Coach Client Advisors, support complex opportunities, review pipelines, and ensure follow-up.
• Contribute to forecasts, budgets, and commercial planning and provide market feedback to management.

Client Development

• Develop and maintain relationships with high-value clients and support Client Advisors with important relationships.
• Review client portfolios, identify new business opportunities, and structure follow-up for significant sales.
• Support private appointments, personalised presentations, client events, and client development initiatives.
• Maintain accurate client information and activity in relevant systems.

Leadership and Team Development

• Lead, coach, and develop a team of luxury sales professionals.
• Set expectations, maintain accountability, conduct performance discussions, and identify development areas.
• Support team members during important appointments and help develop future talent.
• Work with HR and management on recruitment, performance, and development matters.

Product and Brand Knowledge

• Maintain team knowledge of fine jewellery collections, gemstones, precious materials, craftsmanship, and production.
• Ensure understanding of house heritage, design, new collections, limited pieces, competitors, and market developments.
• Translate product knowledge into engaging conversations about craftsmanship, design, materials, and heritage.

Events and Private Selling

• Identify suitable clients for collection launches, private presentations, and brand experiences.
• Coordinate preparation before events, support the team during events, and ensure structured commercial follow-up afterwards.

Candidate Profile

• Strong experience in fine jewellery, high jewellery, watches, or another relevant luxury environment.
• Previous responsibility for leading and developing a luxury sales team and delivering commercial objectives.
• Experience with high-value client relationships, clienteling, relationship-led selling, and luxury service standards.
• Strong commercial awareness, sales data and KPI capability, communication skills, and stakeholder management.
• A professional, discreet, organised, and detail-oriented approach suited to a demanding luxury environment.