Field Service Technician
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Key skills for this role
About the Role
GlobalBlue is seeking a Field Service Technician to provide first-line support to merchants in Riyadh. Responsibilities include installing, maintaining, and troubleshooting issuing solutions, managing inventory, and coordinating with the sales team.
Key Skills for This Role
Responsibilities
- Provide local 1st line support to Global Blue's customers (merchants).
- Log incidents and requests in the Issue Tracking System accurately and timely.
- Perform field service to solve or escalate incidents and requests.
- Install, maintain, deinstall, and change Global Blue Issuing Solutions.
- Provide training and after sales support to merchants onsite or by phone.
- Maintain and operate local inventory and provide inventory access/reports.
Requirements
- 2 to 5 years of experience (implied by source)
Full Job Posting
Duties and Responsibilities
- Being the first point of contact according to defined service levels and operating hours.
- Provide local 1st line support to Global Blues customers (merchants).
- All contacts (i.e. incidents, requests ) must be logged in an accurate and timely way as per defined Merchant Services processes.
- Operate the Issue Tracking System and the related processes including communication and escalation structures.
- Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way.
- Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures.
- In coordination with the sales team, provide training and after sales support related to the Issuing Solutions (onsite, or by phone).
- Maintain, operate and keep the local inventory accurate and provide inventory access/reports to Global Blues Merchant Solutions team.
- Costs to be in line with budget.
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