Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Responsible for customer communication, maintaining records, and ensuring service quality while requiring fluency in English and a second language.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Communication with customers in written and via phone with defined SLA (response time) and quality standards
- Keeping records of customer s interaction and contacts
- Researching required information using internal systems and resources
- Communication and coordination with CS Team members, internal departments, and GB offices
- Following-up in customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending process improvements
- Principal accountably
- Providing customers with correct and complete information
- Ensuring maintaining of KPIs and SLAs
- Ensuring the contact logging software is correctly used to allow reports and analysis
- Maintaining internal rules
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at GlobalBlue_IT
Field Service Technician
Riyadh, KSA
GlobalBlue is seeking a Field Service Technician to provide first-line support to merchants in Riyadh. Responsibilities include installing, maintaining, and troubleshooting issuing solutions, managing inventory, and coor
Customer Service Supervisor
Riyadh, KSA
GlobalBlue LLC is seeking a Customer Service Supervisor to oversee and lead a team of representatives in Riyadh. The role involves managing performance, handling escalated issues, and implementing policies to ensure exce
Account Executive Sell Out
Eastern Province, KSA
Develop and expand customer portfolio, achieve sales results, lead negotiations, and enhance merchant knowledge with strong customer service orientation and relationship buildin...
Customer Service Representative
Riyadh, KSA
Responsibilities include customer communication, record keeping, and issue resolution; requires fluency in English and a second language, with strong analytical skills.
Customer Relationship Manager
Riyadh, KSA
Implement training strategies for merchants to drive revenue, enhance customer satisfaction, and monitor performance while ensuring compliance with regulations.
Project Manager
Riyadh, KSA
Responsible for project delivery, data analysis, risk management, and cross-functional coordination; requires strong analytical skills and project management experience.
Field Service Technician
Riyadh, KSA
Customer Service Supervisor
Riyadh, KSA
Account Executive Sell Out
Eastern Province, KSA
Customer Service Representative
Riyadh, KSA
Customer Relationship Manager
Riyadh, KSA
Project Manager
Riyadh, KSA