Customer Relationship Manager
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Key skills for this role
About the Role
Implement training strategies for merchants to drive revenue, enhance customer satisfaction, and monitor performance while ensuring compliance with regulations.
Key Skills for This Role
Responsibilities
- Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue
- Work with global DCC team to develop online and self service strategies
- Track merchant training and progress in Salesforce, providing timely updates
- Increase revenue through targeted support and data driven strategies
- Assess possibilities to increase Hit Rate through incentives and merchant events
- Set and implement Merchant Incentive Targets and monitor effectiveness
- Serve as primary liaison for merchants to ensure seamless DCC service delivery
- Monitor merchant satisfaction and address concerns with urgency
- Collaborate with marketing teams to develop promotional materials and campaigns
- Prepare regular reports on sales performance, merchant feedback, and market insights
- Ensure compliance with company policies and industry regulations
Requirements
- Experience in merchant training and relationship management
- Ability to track progress in Salesforce and provide timely updates
- Data driven approach to achieve customer satisfaction and business development goals
- Experience organizing merchant events and incentive programs
Full Job Posting
Key Responsibilities
- Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue.
- Work with broader global DCC team in developing online and self service strategies to drive DCC acceptance.
- Track merchant training and progress in salesforce, providing timely updates against plans and revenue.
- Increase revenue by providing targeted support and employing data driven strategies to achieve customer satisfaction and business development goals.
- Assess possibilities to increase Hit Rate through incentives and merchant events.
- Organise and implement merchant events to support engagement and loyalty.
- Set and implement Merchant Incentive Targets as required.
- Monitor the effectiveness of incentive programs and adjust, as necessary.
- Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service.
- Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism.
- Collaborate with marketing teams to develop promotional materials and campaigns.
- Prepare regular reports on sales performance, merchant feedback, and market insights.
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