Field Service Engineer - UAE Nationals Only
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Key skills for this role
About the Role
Honeywell is seeking a Field Service Engineer Intern to support the Building Management System (BMS) Technical Support team. The role involves assisting with technical reports, data analysis, Power BI dashboards, and process improvement initiatives.
Key Skills for This Role
Responsibilities
- Attend scheduled training sessions and seminars focused on technical and soft skills development
- Collaborate on real world projects applying theoretical knowledge to practical scenarios
- Support the Building Management System (BMS) Technical Support team in daily operational and administrative activities
- Assist in preparing technical reports, service summaries, management presentations, and customer support documentation
- Track and maintain records of technical support cases, customer issues, escalations, and resolutions
- Develop and maintain Power BI dashboards and reports for visibility into support activities and KPIs
- Analyze recurring technical issues and support identification of trends, root causes, and improvement opportunities
- Assist in maintaining technical documentation, knowledge base articles, and best practice repositories
Requirements
- Fluency in English
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Microsoft Project)
- Currently enrolled in Junior or Sophomore year in Electrical Engineering, Automation, IT, Computer Science, Data Analytics, or related discipline
- Strong analytical and problem solving capabilities
- Proficiency in data analysis using Microsoft Excel (Pivot Tables, formulas, charts)
- Knowledge of Microsoft Power BI preferred
- Interest in Building Management Systems, Building Automation, Smart Buildings, IoT, or digital transformation preferred
Full Job Posting
Job Description
- As a Honeywell Falcon Employee, you will get hands on experience working in a leading technology company while continuing your academic studies.
Responsibilities
- Attend scheduled training sessions and seminars focused on technical and soft skills development.
- Collaborate on real world projects, applying theoretical knowledge to practical scenarios.
- Participate in mentorship meetings and engage with managers for career guidance.
- Represent Honeywell at various events and engage in community outreach when needed.
- Complete required project assignments and demonstrate effective time management skills in a remote work environment.
- Support the Building Management System (BMS) Technical Support team in daily operational and administrative activities.
- Assist in preparing technical reports, service summaries, management presentations, and customer support documentation.
- Track and maintain records of technical support cases, customer issues, escalations, and resolutions.
- Collect, organize, validate, and analyze technical and operational data to support decision making and continuous improvement.
- Develop and maintain Power BI dashboards and reports to provide visibility into support activities, service trends, KPIs, and team performance.
- Support the reporting and tracking of training activities, certifications, knowledge sharing sessions, and team development programs.
- Analyze recurring technical issues and support the identification of trends, root causes, and improvement opportunities.
Qualifications
- Fluency in English, with the ability to read, speak, and write effectively.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Microsoft Project.
- Students in Junior or Sophomore year, preferably enrolled in Electrical Engineering, Automation, IT, Computer Science, Data Analytics, or related disciplines.
- Strong academic record, eagerness to learn, and effective time management skills for remote work.
- Strong analytical and problem solving capabilities with attention to detail.
- Proficiency in data analysis and reporting using Microsoft Excel (Pivot Tables, formulas, charts, etc.).
- Knowledge of Microsoft Power BI and data visualization concepts is preferred.
- Familiarity with Power Platform tools (Power BI, Power Automate, Power Apps) is an advantage.
- Ability to collect, organize, analyze, and present data in a structured and professional manner.
- Interest in Building Management Systems (BMS), Building Automation, Smart Buildings, IoT, or digital transformation technologies is preferred.
- Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.
About Us
- Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition.
- We provide solutions through Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation.
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