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At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Field Application Engineering (FAE) Team
Location: Cambridge/Remote, UK Type: Full-time
Role Summary The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support. Duties and responsibilities
Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)
Provision of technical support directly to customers/end-users where required
Regular proactive engagement with Sales staff to support sales objectives
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Ensuring Health and Safety requirements for all activities are met
Ensuring all activities are carried out in accordance with the CRFS Quality Management System
Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives
Ensuring Customer Training materials are updated and maintained to the required standards
Ensuring Customer Training is delivered competently
Ensuring the provision of first-line customer support where required
Ensuring currency through regular engagement with CRFS technical staff
Responsible for successful technical delivery of external demonstrations, events etc.
Reporting directly to the CRFS Customer Experience Manager
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Global leader in mission-critical communications and security technology.
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