Female Salon Receptionist

Job Summary

Key Responsibilities

• Welcome clients and visitors in a warm and professional manner.
• Ensure all clients receive exceptional customer service from arrival to departure.
• Answer telephone calls, WhatsApp messages, and social media inquiries promptly and professionally.
• Provide accurate information regarding salon services, promotions, packages, and products.
• Address customer concerns and complaints professionally and escalate when necessary.
• Schedule, confirm, reschedule, and cancel appointments using the salon booking system.
• Coordinate appointments efficiently to maximize staff productivity and client satisfaction.
• Send appointment reminders and follow-up messages to clients.
• Maintain accurate customer records and appointment histories.
• Process cash, card, and digital payments accurately.
• Prepare daily sales reports and reconcile cash collections.
• Issue invoices and receipts.
• Maintain confidentiality of client information and business records.
• Support management with administrative and reporting tasks.
• Coordinate with beauticians, hairstylists, nail technicians, and therapists regarding schedules and client requirements.
• Ensure the reception and waiting area are clean, organized, and presentable at all times.
• Assist in monitoring inventory levels of retail products and reception supplies.
• Promote salon membership programs, packages, and retail products to clients.

Qualifications & Requirements

• High School Diploma or equivalent.
• Minimum **1–2 years of experience** in a salon, spa, hospitality, or customer service environment preferred.
• Excellent communication skills in **English and Arabic.**
• Proficiency in Microsoft Office and salon booking software.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work under pressure in a fast-paced environment.

• Sales & Upselling Techniques

• Time Management
• Attention to Detail
• Problem Solving
• Teamwork

Working Hours

• Flexible shifts as per salon operational requirements.
• Availability to work evenings, weekends, and public holidays when required.

Preferred Candidate Profile

• Female candidate with experience in a ladies salon, beauty center, spa, or luxury hospitality environment.
• Friendly, energetic, and customer-focused personality.
• Familiarity with the beauty and wellness industry in Qatar.
• Ability to build strong relationships with clients and contribute to a positive salon atmosphere.