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Facilities Manager (Bowling Centre)

Confidential Jobs
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered Today
Facilities operationsBowling centre operationsTeam leadershipOperational managementCustomer serviceTenant management
Free

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Facilities operationsBowling centre operationsTeam leadership
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Job Overview

The Facilities Manager will direct and oversee the day-to-day operations of a bowling centre.

The role manages the team, maintains consistent performance, and delivers high-quality guest service.

Leadership and Team Management

  • Lead, motivate, and develop a high-performing team through clear expectations, performance monitoring, and ongoing training.
  • Ensure staff are equipped to meet operational goals and deliver exceptional customer service.

Customer Relations

  • Engage proactively with guests, address inquiries and complaints, and provide personalized experiences.
  • Implement strategies to create memorable experiences, improve service quality, and drive customer loyalty.

Operations and Tenants

  • Ensure all operational areas are organized and guest experiences remain consistently positive.
  • Serve as the main point of contact for tenants, maintain agreements and relationships, and resolve issues promptly.

Reporting and Improvement

  • Prepare and present reports on operational performance, customer feedback, trends, and issues requiring attention.
  • Recommend actions to improve operational efficiency, customer satisfaction, and profitability.
  • Monitor industry trends and competitor activity to maintain the centre’s competitive position.

Qualifications and Experience

  • Bachelor’s degree in business management, hospitality, or a related field.
  • Relevant management or operations certifications, such as Project Management or Hospitality Management, are a plus.
  • At least five years of managerial experience, preferably in a leisure, entertainment, sports, or hospitality venue.
  • Proven team leadership, operational management, and customer service experience.
  • Strong interpersonal, communication, decision-making, and conflict-management abilities.

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