Facilities Manager (Bowling Centre)
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Key skills for this role
Role Overview
The Facilities Manager will direct and oversee the day-to-day operations of a bowling centre.
The role manages the team, maintains consistent performance, and delivers high-quality guest service.
Key Skills for This Role
Full Job Posting
Job Overview
The Facilities Manager will direct and oversee the day-to-day operations of a bowling centre.
The role manages the team, maintains consistent performance, and delivers high-quality guest service.
Leadership and Team Management
- Lead, motivate, and develop a high-performing team through clear expectations, performance monitoring, and ongoing training.
- Ensure staff are equipped to meet operational goals and deliver exceptional customer service.
Customer Relations
- Engage proactively with guests, address inquiries and complaints, and provide personalized experiences.
- Implement strategies to create memorable experiences, improve service quality, and drive customer loyalty.
Operations and Tenants
- Ensure all operational areas are organized and guest experiences remain consistently positive.
- Serve as the main point of contact for tenants, maintain agreements and relationships, and resolve issues promptly.
Reporting and Improvement
- Prepare and present reports on operational performance, customer feedback, trends, and issues requiring attention.
- Recommend actions to improve operational efficiency, customer satisfaction, and profitability.
- Monitor industry trends and competitor activity to maintain the centre’s competitive position.
Qualifications and Experience
- Bachelor’s degree in business management, hospitality, or a related field.
- Relevant management or operations certifications, such as Project Management or Hospitality Management, are a plus.
- At least five years of managerial experience, preferably in a leisure, entertainment, sports, or hospitality venue.
- Proven team leadership, operational management, and customer service experience.
- Strong interpersonal, communication, decision-making, and conflict-management abilities.
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