F&B Operations Manager
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Key skills for this role
About the Role
Oversee daily operations in luxury dining, ensuring service excellence, team development, and compliance while fostering a positive culture and guest satisfaction.
Key Skills for This Role
Responsibilities
- Oversee daily operations across three dining venues, ensuring consistent service excellence
- Maintain a strong visible presence on the floor during peak service periods
- Lead, coach, and develop restaurant managers, supervisors, and front of house teams
- Support financial performance through labor management, cost control, and inventory oversight
Requirements
- Experience in restaurant or food and beverage management
- Strong leadership and team development skills
- Ability to maintain service standards and handle guest concerns
Full Job Posting
Position Overview
- As the F&B Operations Manager, you will oversee the full operation of three distinct Faena dining experiences. You will guide venue leadership teams, elevate day to day service execution, and ensure each venue delivers an unforgettable journey for every guest. This role combines strategic leadership
Key Responsibilities
- Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction
- Maintain a strong, visible presence on the floor during peak service periods
- Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams
- Uphold Faena grooming, uniform, and operational standards across all venues
- Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion
- Review guest feedback and implement strategies to continuously elevate the experience
- Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams
- Conduct daily briefings and communicate priorities, menu changes, and service expectations
- Foster a positive, creative, and accountable team culture aligned with Faena values
- Ensure all venues follow health, safety, and compliance regulations
- Oversee opening and closing procedures, readiness checks, and venue presentation
- Support financial performance through labor management, cost control, and inventory oversight
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