F&B Operations Manager
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Key skills for this role
About the Role
Accor seeks an F&B Operations Manager to oversee three dining venues at FAENA The Red Sea. The role combines strategic leadership with hands-on floor presence to ensure exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction
- Maintain a strong, visible presence on the floor during peak service periods
- Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams
- Uphold Faena grooming, uniform, and operational standards across all venues
- Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion
- Review guest feedback and implement strategies to continuously elevate the experience
- Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams
- Conduct daily briefings and communicate priorities, menu changes, and service expectations
- Foster a positive, creative, and accountable team culture aligned with Faena values
- Ensure all venues follow health, safety, and compliance regulations
- Oversee opening and closing procedures, readiness checks, and venue presentation
- Support financial performance through labor management, cost control, and inventory oversight
Requirements
- 5+ years of progressive leadership experience in luxury dining, lifestyle hospitality, or multi outlet operations
- Proven ability to elevate service culture and inspire diverse teams
- Deep understanding of luxury hospitality and guest experience principles
- Confidence in handling high volume service and complex operational structures
- Familiarity with POS and reservation management systems
Full Job Posting
Company Description
- The FAENA Movement is a journey of art, culture, and community rooted in the soulful traditions of the South and elevated by imaginative design.
- FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution.
Job Description
- As the F&B Operations Manager, you will oversee the full operation of three distinct Faena dining experiences.
- This role combines strategic leadership with an authentic presence on the floor — shaping atmosphere, inspiring teams, and ensuring Faena’s cultural and service ethos is felt in every touchpoint.
Key Responsibilities
- Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction
- Maintain a strong, visible presence on the floor during peak service periods
- Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams
- Uphold Faena grooming, uniform, and operational standards across all venues
- Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion
- Review guest feedback and implement strategies to continuously elevate the experience
- Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams
- Conduct daily briefings and communicate priorities, menu changes, and service expectations
- Foster a positive, creative, and accountable team culture aligned with Faena values
- Ensure all venues follow health, safety, and compliance regulations
- Oversee opening and closing procedures, readiness checks, and venue presentation
- Support financial performance through labor management, cost control, and inventory oversight
Qualifications
- 5+ years of progressive leadership experience in luxury dining, lifestyle hospitality, or multi outlet operations
- A natural leader with strong coaching, communication, and interpersonal skills
- Proven ability to elevate service culture and inspire diverse teams
- Deep understanding of luxury hospitality and guest experience principles
- Confidence in handling high volume service and complex operational structures
- Familiarity with POS and reservation management systems
- A passion for artful hospitality, creativity, and delivering emotionally resonant experiences
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