F&B Hostess
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Key skills for this role
About the Role
Samira Maatouk Group seeks an F&B Hostess for its coffee outlets in the UAE. The role involves greeting guests, managing seating, handling reservations, and ensuring a premium guest experience in a luxury hospitality environment.
Key Skills for This Role
Responsibilities
- Greet arriving guests with genuine warmth and professional courtesy
- Guide guests to their tables while assessing their preferences
- Optimize seating capacity during peak hours by managing table rotations
- Provide menus, introduce daily specials, and offer insights into premium coffee selections
- Handle table bookings, telephone inquiries, and walk ins professionally
- Manage guest waiting areas smoothly during busy periods
- Ensure entrance, host stand, and reception areas are pristine and organized
- Bid guests a warm farewell and collect feedback
Requirements
- Minimum 1 2 years experience as Hostess, Receptionist, or Front of House in premium cafe, high end restaurant, or luxury hospitality in UAE
- High School Diploma or equivalent
- Fluency in spoken English
- Impeccable personal grooming and professional demeanor
- Strong interpersonal skills
- Basic POS or reservation system familiarity
- Conversational Arabic or additional languages
Full Job Posting
Job Purpose
- As the first point of contact at Samira Maatouk Group coffee outlets, the F&B Hostess plays a crucial role in shaping the guest experience. This position is responsible for delivering a warm, premium welcome, managing guest seating efficiently, and setting a sophisticated, hospitable tone that refle
Key Responsibilities
- Guest Welcome & Relations: Greet arriving guests with genuine warmth and professional courtesy. Guide them to their tables while assessing their preferences to ensure an exceptional first impression.
- Seating & Table Management: Optimize seating capacity during peak hours by managing table rotations efficiently. Coordinate closely with the service team to ensure balanced station assignments.
- Menu & Brand Ambassadorship: Provide guests with menus upon seating, introduce daily specials, and offer brief, enthusiastic insights into our premium coffee selections if prompted.
- Reservation Management: Handle table bookings, telephone inquiries, and walk ins professionally, maintaining an organized reservation log.
- Queue & Waitlist Coordination: Manage guest waiting areas smoothly during busy periods, offering accurate wait time estimates and ensuring waiting guests feel acknowledged and valued.
- Outlet Presentation: Ensure the entrance, host stand, and reception areas are pristine, organized, and visually appealing at all times.
- Feedback Collection: Bid guests a warm farewell, inquire briefly about their dining experience, and actively pass along constructive feedback to the Outlet Manager.
Job Requirements & Qualifications
- Experience: Minimum of 1–2 years of experience as a Hostess, Receptionist, or Front of House staff within a premium cafe, high end restaurant, or luxury hospitality environment in the UAE.
- Education: High School Diploma or equivalent; a certification in Hospitality or Customer Service is a distinct advantage.
- Communication Skills: Fluency in spoken English is mandatory. Strong conversational Arabic or additional languages are highly desirable to cater to our diverse clientele.
- Appearance & Attitude: Impeccable personal grooming, a professional demeanor, and a naturally warm, energetic, and welcoming personality.
- Skills: Strong interpersonal skills, basic point of sale (POS) or reservation system familiarity, and the ability to remain calm and graceful under pressure during high volume shifts.
Compensation
- Pay: AED 4,500.00 AED 6,000.00 per month
Work Location
- Hybrid remote in Abu Dhabi (Abu Dhabi)
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