F&B Guest Experience Manager
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Key skills for this role
About the Role
Four Seasons Resort Dubai at Jumeirah Beach seeks an F&B Guest Experience Manager to enhance guest satisfaction across all food and beverage outlets. The role leads guest engagement, manages feedback and service recovery, and collaborates with outlet managers to create memorable dining experiences.
Key Skills for This Role
Responsibilities
- Champion a guest centric culture throughout all F&B outlets
- Monitor and improve guest satisfaction scores, online reviews, and feedback channels
- Conduct regular guest interactions to gather insights and identify improvement opportunities
- Ensure consistent delivery of exceptional service standards and brand expectations
- Develop and implement guest experience programs, promotions, and initiatives
- Handle guest complaints, concerns, and special requests professionally and promptly
- Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations
- Partner with outlet managers to ensure service procedures are followed consistently
- Identify operational gaps impacting guest satisfaction and implement improvements
- Coordinate with culinary and service teams to enhance menu presentation and guest engagement
Requirements
- Minimum 3–5 years of experience in Food & Beverage operations, guest relations, or hospitality management
- Experience in luxury hotels, resorts, or stand alone restaurants
- Strong understanding of guest service standards and service recovery techniques
Full Job Posting
About the role
- The F&B Guest Experience Manager is responsible for enhancing guest satisfaction and ensuring exceptional service standards across all Food & Beverage outlets.
What you will do
- Champion a guest centric culture throughout all F&B outlets.
- Monitor and improve guest satisfaction scores, online reviews, and feedback channels.
- Conduct regular guest interactions to gather insights and identify improvement opportunities.
- Ensure consistent delivery of exceptional service standards and brand expectations.
- Develop and implement guest experience programs, promotions, and initiatives.
- Handle guest complaints, concerns, and special requests professionally and promptly.
- Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations.
- Partner with outlet managers to ensure service procedures are followed consistently.
- Identify operational gaps impacting guest satisfaction and implement improvements.
- Coordinate with culinary and service teams to enhance menu presentation and guest engagement.
What you bring
- Minimum 3–5 years of experience in Food & Beverage operations, guest relations, or hospitality management.
- Experience in luxury hotels, resorts, stand alone restaurants.
- Strong understanding of guest service standards and service recovery techniques.
What we offer
- Work Authorization.
- Competitive tax free salary, service charge, tips.
- End of service gratuity.
- Complimentary full board living accommodation in a high quality staff housing.
- Vibrant fitness facilities including gym and swimming pool.
- Free transportation to and from work.
- Medical and life insurance.
- Paid annual leave.
- Paid home leave tickets.
- Social and sporting events.
- Learning & Development Programs.
- Career opportunities and international transfer.
Schedule & Hours
- 5 days per week over 48 working hours.
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