F&B Guest Experience Manager
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Key skills for this role
About the Role
Four Seasons Resort Dubai at Jumeirah Beach is seeking an F&B Guest Experience Manager to enhance guest satisfaction across all Food & Beverage outlets. The role involves leading guest engagement initiatives, managing feedback, and collaborating with outlet managers to create memorable dining experiences.
Key Skills for This Role
Responsibilities
- Champion a guest centric culture throughout all F&B outlets
- Monitor and improve guest satisfaction scores, online reviews, and feedback channels
- Conduct regular guest interactions to gather insights and identify improvement opportunities
- Ensure consistent delivery of exceptional service standards and brand expectations
- Develop and implement guest experience programs, promotions, and initiatives
- Handle guest complaints, concerns, and special requests professionally and promptly
- Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations
- Partner with outlet managers to ensure service procedures are followed consistently
- Identify operational gaps impacting guest satisfaction and implement improvements
- Coordinate with culinary and service teams to enhance menu presentation and guest engagement
Requirements
- Minimum 3–5 years of experience in Food & Beverage operations, guest relations, or hospitality management
- Experience in luxury hotels, resorts, stand alone restaurants
- Strong understanding of guest service standards and service recovery techniques
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people.
- We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the Location
- Four Seasons Resort Dubai at Jumeirah Beach with unparalleled location, fresh approach to luxury and legendary personalized service.
- Includes five outlets from beachfront Sea Fu restaurant to rooftop Mercury Lounge.
- 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style.
About The Role
- The F&B Guest Experience Manager is responsible for enhancing guest satisfaction and ensuring exceptional service standards across all Food & Beverage outlets.
- Leads guest engagement initiatives, manages guest feedback and service recovery processes, supports operational excellence, and collaborates with outlet managers.
What You Will Do
- Champion a guest centric culture throughout all F&B outlets.
- Monitor and improve guest satisfaction scores, online reviews, and feedback channels.
- Conduct regular guest interactions to gather insights and identify improvement opportunities.
- Ensure consistent delivery of exceptional service standards and brand expectations.
- Develop and implement guest experience programs, promotions, and initiatives.
- Handle guest complaints, concerns, and special requests professionally and promptly.
- Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations.
- Partner with outlet managers to ensure service procedures are followed consistently.
- Identify operational gaps impacting guest satisfaction and implement improvements.
- Coordinate with culinary and service teams to enhance menu presentation and guest engagement.
What You Bring
- Minimum 3–5 years of experience in Food & Beverage operations, guest relations, or hospitality management.
- Experience in luxury hotels, resorts, stand alone restaurants.
- Strong understanding of guest service standards and service recovery techniques.
What We Offer
- Work Authorization.
- Competitive tax free salary, service charge, tips.
- End of service gratuity.
- Complimentary full board living accommodation in high quality staff housing.
- Vibrant fitness facilities including gym and swimming pool.
- Free transportation to and from work.
- Medical and life insurance.
- Paid annual leave.
- Paid home leave tickets.
- Social and sporting events.
- Learning & Development Programs.
- Career opportunities and international transfer.
Schedule & Hours
- 5 days per week over 48 working hours.
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