F&B Captain
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Key skills for this role
About the Role
Ritual Cafe in Al Ain is seeking a warm, high-energy F&B Captain to lead the service team and ensure seamless table operations. Responsibilities include greeting guests, seating, handling reservations, and resolving complaints.
Key Skills for This Role
Responsibilities
- Greet guests as they enter and put them on a waiting list as necessary
- Provide guests with menus and answer initial questions
- Seat guests at tables or in waiting areas
- Assign guests to tables while keeping table rotation in mind
- Engage with guests to ensure satisfaction with food and service
- Respond to complaints and help resolve them
- Answer phone calls, take reservations, and answer questions
- Maintain knowledge of the menu
- Help out with other positions in the restaurant as needed
Requirements
- High school diploma or equivalent preferred
- Ability to provide top notch customer service in a fast paced environment
- Positive attitude and ability to work well under pressure
- Able to work in a standing position for long periods
- Able to handle money accurately and operate a point of sale system
- Able to work in a busy cafe environment
- 2 years of experience (required)
Full Job Posting
Job Overview
- We are seeking a warm, high energy, and professional Cafe Captain to join our vibrant team in Al Ain.
- As a leader on the floor, you will set the perfect vibe, supervise the service team, and ensure seamless table operations.
- The ideal candidate loves interacting with people, stays calm and positive during busy cafe rushes, and takes pride in delivering an exceptional guest experience.
Job Description
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Requirements
- High school diploma or equivalent preferred.
- Ability to provide top notch customer service in a fast paced environment.
- A positive attitude and ability to work well under pressure with all restaurant staff.
- Does high quality work while unsupervised.
- Well groomed and attractive personality.
- Able to work in a standing position for long periods of time.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a point of sale system.
- Able to work in a busy Cafe environment.
- Cafe experience a plus.
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