Café Supervisor
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Key skills for this role
About the Role
Ritual Cafe is hiring a Café Supervisor in Al-Ayn to oversee daily operations, manage staff, and ensure excellent customer service. Candidates should have prior café or hospitality supervisory experience and strong leadership skills.
Key Skills for This Role
Responsibilities
- Oversee daily café activities, ensuring smooth service
- Maintain high standards of customer service and satisfaction
- Handle customer complaints and resolve issues professionally
- Ensure cleanliness and organization of the café
- Supervise baristas, servers, and other café staff
- Assist in scheduling shifts and managing attendance
- Train new employees and ensure adherence to café policies
- Monitor stock levels of coffee, food, and other supplies
- Coordinate with store for timely restocking
- Reduce waste and manage inventory costs efficiently
- Assist in cash handling and daily sales reporting
- Upsell menu items and promote special offers
Requirements
- Prior experience in a café or hospitality industry (supervisory experience preferred)
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to multitask in a fast paced environment
- Food & Beverage experience: 2 years (Required)
Full Job Posting
Job Summary
- The Café Supervisor is responsible for overseeing daily café operations, ensuring excellent customer service, maintaining quality standards, and leading the team.
Key Responsibilities
- Oversee daily café activities, ensuring smooth service.
- Maintain high standards of customer service and satisfaction.
- Handle customer complaints and resolve issues professionally.
- Ensure cleanliness and organization of the café.
- Supervise baristas, servers, and other café staff.
- Assist in scheduling shifts and managing attendance.
- Train new employees and ensure adherence to café policies.
- Motivate and support staff to maintain a positive work environment.
- Monitor stock levels of coffee, food, and other supplies.
- Coordinate with store for timely restocking.
- Reduce waste and manage inventory costs efficiently.
- Assist in cash handling and daily sales reporting.
Requirements
- Prior experience in a café or hospitality industry (supervisory experience preferred).
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to multitask in a fast paced environment.
- Food & Beverage: 2 years (Required).
Additional Information
- Job Type: Full time.
- Pay: AED 3,000.00 AED 4,000.00 per month.
- Work Location: In person.
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