Executive Pastry Chef
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Key skills for this role
About the Role
Rosewood Doha is seeking an Executive Pastry Chef to oversee all pastry and bakery operations, ensuring exceptional guest satisfaction and adherence to brand standards. The role includes managing production, leading a team, controlling costs, and driving innovation.
Key Skills for This Role
Responsibilities
- Oversee the production management of all pastry and bakery goods for the hotel's food and beverage operation
- Ensure that all company minimum brand standards and Food and Beverage Essentials are implemented
- Maximize associate productivity within the pastry using multi skilling, multi tasking, and flexible scheduling
- Source marketing and public relations opportunities to increase awareness and business
- Conduct recruitment and selection of all pastry associates
- Develop the skills and effectiveness of all pastry associates through training, coaching, and mentoring
- Taste and monitor pastry and baked products served throughout the operation, providing feedback
- Work closely with the Chief Steward to ensure hygiene standards are maintained
- Supervise pastry and bakery associates to ensure proper use and care of operating equipment
- Conduct annual and mid year appraisals and support associates in their professional development goals
Requirements
- Proven experience as an Executive Pastry Chef or similar senior pastry role in a luxury hotel or fine dining environment
- Strong knowledge of pastry and bakery techniques, ingredients, and trends
- Excellent leadership, communication, and organizational skills
- Ability to manage budgets, control costs, and maximize productivity
- Creativity and passion for innovation in pastry and bakery
Full Job Posting
Your Role
- Ensures that culinary activities are aligned with the respective Corporate Strategy.
- Assists in overseeing the preparation and update of the pastry departmental operations manual.
- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective.
Administration
- Ensures that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- Assists in overseeing the preparation and update of the pastry departmental operations manual.
- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Guest Satisfaction
- Ensures that all guest contact pastry and bakery associates deliver the brand promise and always provide exceptional guest service.
- Ensures that pastry and bakery associates also provide excellent service to internal customers as appropriate.
- Spends time in culinary areas observing associate guest/associate internal customer interaction, working through heads of department to coach associates as necessary.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
- Maintains positive guest and colleague interactions with good working relationships.
Finance
- Maximizes associate productivity within the pastry using multi skilling, multi tasking, and flexible scheduling to meet financial goals.
- Directs associates to ensure productivity meets standards given in accordance with Rosewood Hotels and Resorts' Design Standards and Criteria.
- Focuses attention on improving productivity levels and prudently managing utility/payroll costs within acceptable guidelines.
Marketing
- Sources for Marketing and Public Relations opportunities to increase awareness and ultimately business.
- Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to ensure competitiveness.
Operations
- Oversees the production management of all pastry and bakery goods for the hotel's food and beverage operation.
- Ensures that all company minimum brand standards have been implemented.
- Ensures that all Food and Beverage Essentials are implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Encourages associates to be creative and innovative, challenging and recognizing them for their contribution.
- Works closely with other management personnel in a supportive and flexible manner.
- Ensures that pastry and bakery associates work in a supportive and flexible manner with other departments.
- Ensures that all associates are up to date with the availability of seasonal and new products on the market.
- Tastes and monitors the pastry and baked products served throughout the operation, providing feedback where appropriate.
- Works closely with the Chief Steward to ensure that hygiene standards are maintained.
- Supervises pastry and bakery associates to make sure that operating equipment is cared for and properly used.
Talent & Culture
- Conducts the recruitment and selection of all pastry associates.
- Adheres to hotel guidelines when recruiting and uses a competency based approach to selecting associates.
- Through hands on management, supervises closely the team in the performance of their duties.
- Develops the skills and effectiveness of all pastry associates through appropriate training, coaching, and/or mentoring.
- Delegates appropriately, duties and responsibilities to equipped and resourced associates.
- Ensures effective training programmes for associates in coordination with the Talent Development Director and the Departmental Trainers.
- Encourages associates to be creative and innovative, challenging and recognising them for their contribution.
- Conducts annual and mid year appraisals as well as 1, 2 & 3 month reviews with associates.
- Supports, demonstrating and reinforcing Rosewood Hotels & Resorts' Values and Culture Characteristics.
- Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Provides feedback on the results of the Associate Engagement Survey (AES) and ensuring that the relevant changes are implemented.
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