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Executive Pastry Chef

Rosewood Doha
Doha, QAT
Full Time
Manager
1 months ago
Pastry Production ManagementBakery OperationsMenu DevelopmentCost ControlTeam LeadershipGuest Service
Free

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Key skills for this role

Pastry Production ManagementBakery OperationsMenu Development
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Your Role

  • Ensures that culinary activities are aligned with the respective Corporate Strategy.
  • Assists in overseeing the preparation and update of the pastry departmental operations manual.
  • Conducts regular communications meetings and ensures that departmental briefings and meetings are effective.

Administration

  • Ensures that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
  • Assists in overseeing the preparation and update of the pastry departmental operations manual.
  • Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

Guest Satisfaction

  • Ensures that all guest contact pastry and bakery associates deliver the brand promise and always provide exceptional guest service.
  • Ensures that pastry and bakery associates also provide excellent service to internal customers as appropriate.
  • Spends time in culinary areas observing associate guest/associate internal customer interaction, working through heads of department to coach associates as necessary.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
  • Maintains positive guest and colleague interactions with good working relationships.

Finance

  • Maximizes associate productivity within the pastry using multi skilling, multi tasking, and flexible scheduling to meet financial goals.
  • Directs associates to ensure productivity meets standards given in accordance with Rosewood Hotels and Resorts' Design Standards and Criteria.
  • Focuses attention on improving productivity levels and prudently managing utility/payroll costs within acceptable guidelines.

Marketing

  • Sources for Marketing and Public Relations opportunities to increase awareness and ultimately business.
  • Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to ensure competitiveness.

Operations

  • Oversees the production management of all pastry and bakery goods for the hotel's food and beverage operation.
  • Ensures that all company minimum brand standards have been implemented.
  • Ensures that all Food and Beverage Essentials are implemented.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Encourages associates to be creative and innovative, challenging and recognizing them for their contribution.
  • Works closely with other management personnel in a supportive and flexible manner.
  • Ensures that pastry and bakery associates work in a supportive and flexible manner with other departments.
  • Ensures that all associates are up to date with the availability of seasonal and new products on the market.
  • Tastes and monitors the pastry and baked products served throughout the operation, providing feedback where appropriate.
  • Works closely with the Chief Steward to ensure that hygiene standards are maintained.
  • Supervises pastry and bakery associates to make sure that operating equipment is cared for and properly used.

Talent & Culture

  • Conducts the recruitment and selection of all pastry associates.
  • Adheres to hotel guidelines when recruiting and uses a competency based approach to selecting associates.
  • Through hands on management, supervises closely the team in the performance of their duties.
  • Develops the skills and effectiveness of all pastry associates through appropriate training, coaching, and/or mentoring.
  • Delegates appropriately, duties and responsibilities to equipped and resourced associates.
  • Ensures effective training programmes for associates in coordination with the Talent Development Director and the Departmental Trainers.
  • Encourages associates to be creative and innovative, challenging and recognising them for their contribution.
  • Conducts annual and mid year appraisals as well as 1, 2 & 3 month reviews with associates.
  • Supports, demonstrating and reinforcing Rosewood Hotels & Resorts' Values and Culture Characteristics.
  • Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
  • Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  • Provides feedback on the results of the Associate Engagement Survey (AES) and ensuring that the relevant changes are implemented.

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