Executive Lounge Agent
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Key skills for this role
About the Role
Hilton is seeking an Executive Lounge Agent to oversee daily operations of the Executive Lounge, delivering exceptional service to executive and VIP guests. The role involves leading the team, resolving guest issues, and maintaining lounge standards.
Key Skills for This Role
Responsibilities
- Oversee lounge operations to ensure seamless and elevated guest experience
- Deliver exceptional service to executive and VIP guests
- Resolve guest issues promptly and professionally
- Maintain lounge presentation and stock guest supplies
- Lead and develop the team on hotel services and VIP preferences
- Uphold health, safety, and sanitation standards
Requirements
- Passion for hospitality
- Integrity and doing the right thing
- Leadership skills
- Teamwork orientation
- Sense of ownership and accountability
- Focus on the Now, bringing urgency and discipline
Full Job Posting
Job Description
- Executive Lounge Agent role at Hilton, spreading hospitality by delivering memorable guest experiences.
Responsibilities
- Oversee lounge operations: Lead daily execution of Executive Lounge service standards.
- Deliver exceptional service: Uphold brand and quality standards for executive and VIP guests.
- Resolve guest issues with care: Respond to enquiries and complaints promptly and professionally.
- Maintain lounge presentation: Ensure guest supplies are stocked and lounge areas meet cleanliness standards.
- Lead and develop the team: Ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions.
- Uphold regulatory standards: Maintain compliance with health, safety, and sanitation.
Qualifications
- Passion for hospitality.
- Acting with integrity.
- Inspiring others through leadership.
- Belief that teamwork drives best outcomes.
- Sense of ownership and accountability.
- Focus on the Now, bringing urgency and discipline.
About Us
- Hilton is a global leader in hospitality with award winning workplace culture.
- Recognized on World's Best Workplaces list by Great Place to Work and Fortune.
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