Executive Lounge Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Hilton is hiring an Executive Lounge Agent to oversee daily operations of the Executive Lounge, deliver exceptional service to VIP guests, and lead the team. The role requires strong hospitality skills and a passion for guest satisfaction.
Key Skills for This Role
Responsibilities
- Oversee lounge operations and lead daily execution of service standards
- Deliver exceptional service to executive and VIP guests
- Resolve guest enquiries and complaints promptly and professionally
- Maintain lounge presentation and ensure supplies are stocked
- Lead and develop the team on hotel services and VIP preferences
- Uphold regulatory standards for health, safety, and sanitation
Requirements
- Passion for hospitality and guest service
- Ability to lead and develop a team
- Knowledge of health, safety, and sanitation standards
Full Job Posting
Job Overview
- As an Executive Lounge Agent, you oversee daily operations of the Executive Lounge and deliver memorable experiences for guests.
What you'll do
- Oversee lounge operations: Lead daily execution of the Executive Lounge service standards
- Deliver exceptional service: Uphold brand and quality standards to exceed expectations of executive and VIP guests
- Resolve guest issues with care: Respond to enquiries and complaints promptly and professionally
- Maintain lounge presentation: Ensure guest supplies are consistently stocked and lounge areas meet cleanliness and service standards
- Lead and develop the team: Ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions
- Uphold regulatory standards: Maintain compliance with health, safety, and sanitation
What It Takes
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
Join an Award Winning Workplace Culture
- Hilton is a global leader in hospitality with over 3 billion guests worldwide.
- Award winning culture recognized on World's Best Workplaces list by Great Place to Work and Fortune.
- Suite of world class brands and commitment to providing the best stay for every guest.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Bar Manager
Dubai, UAE
Hilton is seeking a Bar Manager to oversee beverage operations at a Dubai hotel. The role involves managing bar and banquet services, driving revenue, leading a team, and ensuring guest satisfaction. Candidates should ha
Food and Beverage Assistant
Dubai, UAE
Hilton is hiring a Food & Beverage Assistant to support dining and event operations at a Dubai hotel. Duties include serving guests, setting tables, and maintaining cleanliness. The role requires a passion for hospitalit
Guest Service Agent - Telephone Operator
Doha, QAT
Hilton is seeking a Guest Service Agent - Telephone Operator to deliver exceptional hospitality by managing phone calls, assisting with check-in/out, and providing local knowledge. The role requires a passion for hospita
Bell Boy
Doha, QAT
Hilton is seeking a Bell Boy to assist guests with special requests, provide recommendations, and coordinate services. The role requires a passion for hospitality and strong guest service skills.
Account Executive Hilton Direct
Dubai, UAE
Hilton is seeking an Account Executive for Hilton Direct Middle East & Africa to manage group and meeting inquiries, develop client relationships, and increase conversion. Requires hotel sales experience and strong commu
Chef de Cuisine - YU Restaurant
Dubai, UAE
Hilton seeks an experienced Chef de Cuisine specializing in Chinese cuisine for YU Restaurant. You will oversee kitchen operations, create innovative menus, manage staff, and ensure food safety compliance. Requires 10+ y
Restaurant General Manager
Dubai, UAE
Hilton is hiring a Restaurant General Manager to lead daily operations of a hotel dining outlet in Dubai. The role involves managing guest service, team development, revenue growth, and compliance. Requires strong leader
Human Resources Service Coordinator l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences
Sharjah, UAE
Hilton is seeking a Human Resources Service Coordinator for DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. The role provides administrative support to the HR department, coordinates onboarding/offboarding, m
Bar Manager
Dubai, UAE
Food and Beverage Assistant
Dubai, UAE
Guest Service Agent - Telephone Operator
Doha, QAT
Bell Boy
Doha, QAT
Account Executive Hilton Direct
Dubai, UAE
Chef de Cuisine - YU Restaurant
Dubai, UAE
Restaurant General Manager
Dubai, UAE
Human Resources Service Coordinator l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences
Sharjah, UAE