Executive - Customer Service
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Key skills for this role
Role Overview
Al Ghurair Property Management is hiring an Executive - Customer Service for its Mall Management team.
The role provides customer service to internal and external stakeholders and supports mall operations and events.
Key Skills for This Role
Full Job Posting
Role Overview
Al Ghurair Property Management is hiring an Executive - Customer Service for its Mall Management team.
The role provides customer service to internal and external stakeholders and supports mall operations and events.
Responsibilities
- Handle stakeholder queries by phone, face to face, and email in line with organizational standards, messages, procedures, and guidelines.
- Handle customer complaints independently and determine the appropriate course of action.
- Maintain an orderly and professional customer service desk and professional conduct.
- Monitor in-mall music, general mall odor, smoke detection, common-area lighting, and other mall presentation attributes.
- Respond to enquiries and provide information about retailers and services.
- Perform data entry, account opening, and complaint recording.
- Resolve retail and service problems, expedite corrections or adjustments, and follow up to ensure resolution.
- Support event suppliers on site during live shows and arrange internal support for events and activities.
Requirements
- A bachelor's degree in business administration, real estate, or a relevant field is preferred.
- At least five years of experience in customer service is required.
- Fluency in English and Arabic is required.
- Professionalism, punctuality, presentability, adequate knowledge, and the ability to contribute to team results are expected.
About Al Ghurair
Al Ghurair is a diversified family business group with operations across foods and resources, properties, construction and services, energy, mobility, and ventures.
The group is headquartered in Deira and employs approximately 28,000 people across more than 50 countries.
Work Culture
- The company describes a community focused on belonging, respect, support, open communication, collaboration, and contributing to its purpose of enhancing life.
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