Event Operations Coordinator - Anti-Fraud
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Key Responsibilities
- Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets.
- Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations.
- Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented.
- Prepare weekly and monthly fraud trends and KPI reports for management.
- Track investigation volumes, SLA compliance, and review accuracy metrics.
- Support daily investigations by performing manual reviews and identifying suspicious behavior.
- Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up.
- Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials.
About webook.com
Saudi private platform for fans and organizers, offering event discovery, ticketing, fan engagement, travel bookings, and event operations.
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