Travel Agent - IATA Certified (Amadeus GDS)
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Key skills for this role
Role Overview
We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.
This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.
Key Skills for This Role
Full Job Posting
Role overview
We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.
This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.
Key Responsibilities:
- Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus
- Constructing and pricing fares (published, private, and corporate) and issuing tickets
- Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules
- Handling schedule changes, IROPs, and cancellations proactively
- Advising clients on itineraries, fare options, visa/entry requirements, and more
- Managing daily queues within SLA and maintaining BSP reporting accuracy
- Coordinating with airlines, consolidators, and suppliers on waivers and group requests
- Delivering high-quality service across phone, email, and chat including escalations
Requirements
- IATA/UFTAA certification (Foundation or Consultant level) mandatory
- Bachelor degree
- 2–5 years of experience in an IATA-accredited agency or TMC
- Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
- Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
- Familiarity with BSP processes, ADM prevention, and ticketing compliance
- Strong geography and airline network knowledge
- Excellent communication in English , Arabic is a plus
- High attention to detail and able to multitask across systems under pressure
About webook.com
Saudi private platform for fans and organizers, offering event discovery, ticketing, fan engagement, travel bookings, and event operations.
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