Enterprise Implementation Consultant
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Key skills for this role
About the Role
MaintainX is hiring an Enterprise Implementation Consultant to lead complex software implementations for enterprise customers. You will manage multi-phase deployments, deliver training, and drive adoption.
Key Skills for This Role
Responsibilities
- Manage complex, multi phase enterprise software implementations, balancing cross functional stakeholders and change management.
- Lead customer interactions throughout the implementation lifecycle, identifying opportunities to maximize product value and drive adoption.
- Serve as the client manager during implementation to understand business operations and ensure end user satisfaction.
- Deliver formal training to client project team members and/or end users.
- Track and communicate client issues, proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
Requirements
- Relevant experience supporting enterprise customers in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- Experience managing complex implementations and multiple stakeholder groups.
- BEng degree or equivalent years of experience.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Ability to manage multiple priorities and perform well in a fast paced environment.
Full Job Posting
Overview
- We're looking for an Enterprise Implementation Consultant to join our team. In this customer facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience.
What you’ll do:
- Manage complex, multi phase enterprise software implementations, balancing cross functional stakeholders and change management.
- Lead customer interactions and communications throughout the implementation lifecycle.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end user satisfaction.
- Deliver formal training to client project team members and/or end users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through workflow recommendations.
- Collaborate with internal colleagues on product, sales, account management, and other initiatives.
About you:
- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- Experience managing complex implementations and multiple stakeholder groups.
- BEng degree or equivalent years of experience.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast paced environment.
- Self starter comfortable working with minimal oversight and tight deadlines.
- Ability to learn the MaintainX product within 30 days to advise customers.
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
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