Customer Education Manager
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Key skills for this role
About the Role
MaintainX is hiring a Customer Education Manager to design and produce educational content for customers. The role involves owning a curriculum segment, developing eLearning courses and videos, and collaborating with Client Success, Product, and Marketing teams.
Key Skills for This Role
Responsibilities
- Own a key segment of the MaintainX curriculum, defining knowledge and skills needed and mapping to content
- Conduct continuous research into learning audience to stay current on motivations and skill changes
- Use ADDIE and SAM models to develop instructional content
- Design and execute a content maintenance strategy for curriculum segment
- Develop a content distribution plan leveraging channels like help documentation, in app guidance, and marketing collateral
- Help define the Customer Education roadmap in collaboration with broader team
- Provide consultation to other Customer Education team members on curriculum and content design
Requirements
- Minimum 5 years in an education related role (Customer Education, Training & Enablement, L&D, or teaching)
- Minimum 3 years developing eLearning content
- Proficiency with video production tools such as Camtasia
- Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta
- Familiarity with learning management systems
- Experience collaborating with subject matter experts (SMEs)
- Strong ability to communicate technical concepts in accessible language
- Acute eye for detail in grammar, aesthetics, and consistency
Full Job Posting
About MaintainX
- MaintainX is the world's leading AI powered maintenance and asset management platform, serving 13,000+ customers.
- Raised $150M in Series D funding, named to Forbes 2025 Cloud 100.
Role Overview
- Reporting to the Senior Manager of Customer Education, responsible for designing, producing, and maintaining educational content.
- Focus on authoring content for MaintainX Academy, including courses and videos, and providing instructional design support for workshops and certifications.
What you’ll do:
- Own a key segment of the MaintainX curriculum.
- Conduct continuous research into your learning audience.
- Use ADDIE and SAM to develop instructional content.
- Design and execute a content maintenance strategy.
- Develop a content distribution plan beyond the academy.
- Help define the Customer Education roadmap.
- Provide consultation to other team members.
About you:
- Minimum 5 years in education related role.
- Minimum 3 years developing eLearning content.
- Proficiency with video production tools (Camtasia).
- Proficiency with course authoring tools (Articulate, Adobe Captivate, or Parta).
- Familiarity with learning management systems.
- Experience collaborating with SMEs.
- Strong ability to communicate technical concepts.
- Acute eye for detail.
Nice to haves:
- Experience with rapidly changing products, especially SaaS.
- Familiarity with project management tools (Jira, Notion).
- Familiarity with Customer Academy LMS (WorkRamp, Skilljar).
- Work experience in industrial maintenance/manufacturing.
- Experience using CMMS/EAM systems.
- Maintenance/reliability certification (CMRP, CRE).
About the team:
- Customer Education team ensures customers have knowledge to achieve goals with MaintainX.
- Applies humble and empathetic design methodology, keeping deskless workforce at center.
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP program.
- Take what you need PTO.
- Work culture: Smart Humble Optimist, meritocracy.
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