Customer Education Manager
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Key skills for this role
About the Role
MaintainX seeks a Customer Education Manager to design and produce educational content for its AI-powered maintenance platform. You will own a segment of the curriculum, develop eLearning content, and collaborate with Client Success, Product, and Marketing teams.
Key Skills for This Role
Responsibilities
- Own a key segment of the MaintainX curriculum, defining knowledge and skills customers need and mapping to content
- Conduct continuous research into learning audience to stay current on motivations and skill related changes
- Use models such as ADDIE and SAM to develop instructional content that helps customers adopt successful behaviors
- Design and execute a content maintenance strategy for your segment, calibrated to product roadmap and customer impact
- Develop a content distribution plan leveraging channels such as help documentation, in app guidance, and marketing collateral
- Help define the Customer Education roadmap in collaboration with the broader team
- Provide consultation to other Customer Education team members on curriculum and content design
Requirements
- Minimum of five (5) years experience in an education related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching
- Minimum of three (3) years experience developing eLearning content
- Proficiency with video production tools such as Camtasia
- Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta
- Familiarity with learning management systems
- Experience collaborating with subject matter experts (SMEs) for content ideation and review
- Strong ability to communicate technical concepts in accessible and concise language
- Acute eye for detail when it comes to grammar, aesthetics, and consistency
Full Job Posting
Overview
- MaintainX is the world's leading AI powered maintenance and asset management platform, serving 13,000+ customers.
- Reporting to the Senior Manager of Customer Education, the Customer Education Manager will design, produce, and maintain educational content.
- Focus on authoring content that enables MaintainX users to develop core competencies for maintenance and reliability professionals.
- Work closely with Client Success, Product, and Marketing teams to understand educational needs.
What You’ll Do
- Own a key segment of the MaintainX curriculum, defining knowledge and skills customers need and mapping to content.
- Conduct continuous research into learning audience to stay current on motivations and skill related changes.
- Use models such as ADDIE and SAM to develop instructional content that helps customers adopt successful behaviors.
- Design and execute a content maintenance strategy for your segment, calibrated to product roadmap and customer impact.
- Develop a content distribution plan leveraging channels such as help documentation, in app guidance, and marketing collateral.
- Help define the Customer Education roadmap in collaboration with the broader team.
- Provide consultation to other Customer Education team members on curriculum and content design.
About You
- Minimum of five (5) years experience in an education related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching.
- Minimum of three (3) years experience developing eLearning content.
- Proficiency with video production tools such as Camtasia.
- Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta.
- Familiarity with learning management systems.
- Experience collaborating with subject matter experts (SMEs) for content ideation and review.
- Strong ability to communicate technical concepts in accessible and concise language.
- Acute eye for detail when it comes to grammar, aesthetics, and consistency.
Nice to Have
- Experience working for companies with rapidly changing products, particularly SaaS.
- Familiarity with project management tools (e.g. Jira, Notion).
- Familiarity with a Customer Academy LMS, such as WorkRamp or Skilljar.
- Work experience in industrial maintenance and/or manufacturing.
- Experience using CMMSes and/or Enterprise Asset Management systems.
- A maintenance and/or reliability related certification, such as CMRP or CRE.
About The Team
- The Customer Education team ensures any knowledge customers need to achieve their goals with MaintainX is at their fingertips.
- Apply a humble and empathetic design methodology keeping the deskless workforce at the center.
- Deliver content through eLearning and instructor led training channels.
- Unwavering commitment to quality and accuracy reflective of MaintainX’s world class product.
What’s In It For You
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP program.
- Take what you need PTO.
- Work culture: work alongside folks that reflect MaintainX values (Smart Humble Optimist), meritocracy where ideas and effort are publicly celebrated.
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