Enterprise Customer Success Team Lead

The role

What You Will Do

• Lead, coach, and develop a team of 12 Customer Success Partners while setting clear delivery expectations.
• Own workload allocation, account coverage, escalation paths, and response and resolution times.
• Coordinate with Enterprise Business Consultants and commercial leadership to execute account plans.
• Protect and grow revenue through retention, product adoption, renewals, and payment-cycle follow-through.
• Build reporting that shows account health, account drift, and where intervention is needed.
• Take personal ownership of escalations involving senior client stakeholders.
• Identify process, tooling, and product gaps and work with Operations and Product to close them.
• Recruit, onboard, and performance-manage employees while building capacity for segment growth.

What You Will Bring

• Enterprise experience managing or servicing large, complex, high-value accounts is essential.
• Proven people leadership at scale, ideally managing a team of eight or more.
• Experience in customer success, account management, or client servicing in a commercial environment.
• Comfort with Salesforce or a comparable CRM and sufficient spreadsheet fluency for independent reporting.
• Credibility with senior external stakeholders and composure during difficult conversations.
• Sound judgment under pressure and willingness to make accountable decisions.
• Fluent written and spoken English.

Useful, Though Not Required

• Experience in the UAE or wider GCC market is useful but not required.
• Arabic language skills are useful but not required.
• Background in real estate, proptech, marketplaces, or SaaS is useful but not required.
• Experience building a customer success function is useful but not required.

What We Offer

• Ownership of the service standard for Property Finder's most important clients.
• Competitive salary, performance-linked incentive, medical cover, and standard UAE benefits.
• Scope to grow as the enterprise segment expands and the role works closely with commercial leadership.