ENGINEER, TECHNICAL SUPPORT
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Key skills for this role
About the Role
Alfanar is hiring a Technical Support Engineer to provide technical assistance, support warranty claims, assist with field commissioning, and maintain technical documentation. The role requires a Bachelor's degree in Business Administration and 2-4 years of experience.
Key Skills for This Role
Responsibilities
- Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions
- Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning
- Aid project teams with technical tasks, problem solving, and the delivery of engineering services
- Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs
Requirements
- Bachelor's degree in Business Administration
- 2 to 4 years of experience
- Customer Service Orientation
Full Job Posting
Job Purpose
- Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality.
- This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.
Functional Responsibilities
- Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
- Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.
- Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
- Contribute to ensuring systems meet project specifications and compliance standards.
- Document commissioning issues and assist in resolving them collaboratively.
- Aid project teams with technical tasks, problem solving, and the delivery of engineering services.
- Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.
- Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
- Support the preparation and review of clear, concise technical reports and documentation.
- Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
- Contribute to improving engineering workflows by supporting process enhancements under supervision.
Qualifications & Experience
- Bachelor's degree in Business Administration
- 2 to 4 Years of experience
- Skills: Customer Service Orientation, Customer Service Programs
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